R McConnell´s profile

Reviews (3)

Vodafone

They used to have the best coverage and an annoying sales force..

...Now they just have an annoying sales force.

By the way I've been with them for over ten years and I think it's time for a change.

Amazon

No fuss no bother and pretty good prices

I spend a lot with Amazon.co.uk because I'm lazy and I love one-click.

The other big plus for me is that I very seldom have to sign for deliveries - they just flop through the letter box. Even if they don't it's usually Royal Mail so it's a two mile trip to the sorting office rather than an aggravating two hour drive to some courier's depot in the next county.

Prices are usually pretty keen and they have a good system for sorting out the odd quibble.

DPD UK

The unreachable company with no brain and no ears

DPD sent me an email this morning at 09:06 telling me that they were going to deliver between 10:27 and 11:27 today. Needless to say, I was out when the email arrived, it being a business day.

They sent me another email timed at 10:31 telling me that they had missed me. When I followed the link to their site I was given no option for normal redelivery. They offer upgrade (additional cost), leave in a safe place (list so restrictive that no place is deemed safe) or collect from their depot (for me a round trip of 80 miles) by appointment. This for a £60.00 package.

You can't phone them - all you get is a very inflexible AVR system offering the options above.

In future I am going to ask my suppliers if they use DPD for delivery before I place the order and decline to purchase if they do.

DPD may save the suppliers some money but they do it at the expense of the suppliers customers.

R McConnell´s profile

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R McConnell
Reviewer
Male, 1951
Eastbourne, United Kingdom

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