...Now they just have an annoying sales force.
By the way I've been with them for over ten years and I think it's time for a change.
I spend a lot with Amazon.co.uk because I'm lazy and I love one-click.
The other big plus for me is that I very seldom have to sign for deliveries - they just flop through the letter box. Even if they don't it's usually Royal Mail so it's a two mile trip to the sorting office rather than an aggravating two hour drive to some courier's depot in the next county.
Prices are usually pretty keen and they have a good system for sorting out the odd quibble.
DPD sent me an email this morning at 09:06 telling me that they were going to deliver between 10:27 and 11:27 today. Needless to say, I was out when the email arrived, it being a business day.
They sent me another email timed at 10:31 telling me that they had missed me. When I followed the link to their site I was given no option for normal redelivery. They offer upgrade (additional cost), leave in a safe place (list so restrictive that no place is deemed safe) or collect from their depot (for me a round trip of 80 miles) by appointment. This for a £60.00 package.
You can't phone them - all you get is a very inflexible AVR system offering the options above.
In future I am going to ask my suppliers if they use DPD for delivery before I place the order and decline to purchase if they do.
DPD may save the suppliers some money but they do it at the expense of the suppliers customers.
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