Silver John´s profile

Reviews (7)

Good Product, Good Price, Good Service

Needed a specific set of Bristan taps for a customer. Went via the Bristan web site to this company who delivered exactly what I needed direct to my customer with no problems at all. I am in the trade and will use them again for Bristan products.

Trading Depot

Good availability, good price, prompt delivery, hassle free purchase.

I knew exactly what I wanted and found Trading Depot had one of the best prices on the 'Net, beating a local bricks and mortar store by over 10%, even with a generous Trade discount.
I was informed by text of the delivery time and date and received the item within the time window advised.
I will look out for Trading depot again when buying similar items.


What I wanted at a reasonable price.

I liked my old brown sink but over the years it had seen a lot of action and was looking tired and worn. Not many places sell these now, it's mostly stainless steel so I was pleased to find TapsUK had an ideal replacement at a reasonable price. The sink has now been fitted and I am very pleased with it.

National Shower Spares

Simple, Straightforward, Good value

I needed a Grohe thermostat and was able to identify the correct one from the on-line diagrams and details. The price was very good, representing over 40% discount from the manufacturers retail price.
I ordered and was pleased that the item was delivered within a couple of days. It came in a Grohe box and would seem to be the genuine item. It fitted and worked with no problems apart from the fact that the old one was very tight to remove !
I will deal with this company again.


Good Range but expensive delivery on small item.

I needed a specific make of hinge for a customers wardrobe to replace one which was broken. I was pleased to find a supplier who had a good range and could supply what I wanted. the website was easy to navigate and the ordering process straightforward. The only negative I have is that the carriage cost was higher than the item cost. There was no high urgency for this order, it could have been put in a jiffy bag in the post at significantly lower cost.

04 March 2013

Reply from IronmongeryDirect

Hi John,

Thank you for taking the time to provide your feedback.

We are constantly reviewing our customer’s comments to see if we can make improvements and your feedback about carriage, postage and costs is an essential part in making our service offer right for every customer.

Thanks again,



Prompt Refund

I ordered shower panels off the IPSL web-site but when they were delivered they were not what I was expecting. I thought they were going to be a plastic coated plywood but they were just thick plastic sheets. This might be my fault for not looking closely enough at the specification on the web-site, but they certainly weren't suitable for the job.
I contacted IPSL immediately after the delivery and they agreed to arrange collection and a refund.
The goods were collected a few days later and the credit took a further few days to arrive.
Not the best experience but IPSL were efficient in resolving the problem.


On-Line Perfection

A friend of mine sent me a link to the product I needed. I clicked on it as I trusted my friend. I was then able to order and pay for what I needed. The item was delivered on time. There were no problems at any time in the transaction. Why can't all on-line shopping be like this?

Silver John´s profile

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Silver John
United Kingdom