Silver John´s profile
Reviews (3)
IronmongeryDirect
Good Range but expensive delivery on small item.
I needed a specific make of hinge for a customers wardrobe to replace one which was broken. I was pleased to find a supplier who had a good range and could supply what I wanted. the website was easy to navigate and the ordering process straightforward. The only negative I have is that the carriage cost was higher than the item cost. There was no high urgency for this order, it could have been put in a jiffy bag in the post at significantly lower cost.
Reply from IronmongeryDirect
IPSL Proclad
Prompt Refund
I ordered shower panels off the IPSL web-site but when they were delivered they were not what I was expecting. I thought they were going to be a plastic coated plywood but they were just thick plastic sheets. This might be my fault for not looking closely enough at the specification on the web-site, but they certainly weren't suitable for the job.
I contacted IPSL immediately after the delivery and they agreed to arrange collection and a refund.
The goods were collected a few days later and the credit took a further few days to arrive.
Not the best experience but IPSL were efficient in resolving the problem.
Trueshopping
On-Line Perfection
A friend of mine sent me a link to the product I needed. I clicked on it as I trusted my friend. I was then able to order and pay for what I needed. The item was delivered on time. There were no problems at any time in the transaction. Why can't all on-line shopping be like this?
Silver John´s profile
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Thank you for taking the time to provide your feedback.
We are constantly reviewing our customer’s comments to see if we can make improvements and your feedback about carriage, postage and costs is an essential part in making our service offer right for every customer.
Thanks again,
Dan