Rattanfurnitureuk

Aweful

Ordered product over internet, wrong product sent to my house which I phoned up to report and the lady I spoke to (who didnt really seem interested) said she would send the right one, to this day I have never had the right product and I ended up having to use the wrong patio cover (the original one you sent was for a 6 seater Rattan set I ordered for the 4 seater cube set) which doesnt fit and keeps blowing off in the wind. Would never use or recommend your company or products for this reason. Phoned back to complain no one returned my call.

23 March 2012

Reply from rattanfurnitureuk.co.uk

I am very sorry to hear that we not only sent out the wrong table cover but worse than that did not reply to your call. We do endeavor to return every call and it was not our intention to let you down in this manor.

I have emailed Mr Taylor to ask if I can resend the correct cover so as to attempt to make things right.