Iherb

RIP Customer Support!

Goodbye iHerb...

I used to shout from the rooftops how good iHerb were... No More. Blatant Liers, BS'ers and have they no Support Backbone!

Warning: If you are based in the UK, buy at your own risk.

iHerb say this on their shopping cart page (prominent position) "International Airmail, Favorite shipping method for our UK customers. This option applies to orders valued up to $80.00 and weighing no more than 4 lbs. The average delivery time is 10 days, including weekends. Although very reliable, this method provides no tracking number and is non-refundable; however, chances are you will pay no customs import taxes."

Just to cover my back, I emailed iHerb support prior to ordering to confirm this information. They confirmed categorically "Yes this information is correct."

I ordered x 3 using the above criteria. RESULT = I got slapped for customs tax on all 3 and ended paying twice as much than if I'd have used DHL, which would have been delivered in 2 days as opposed to 14 days with International Air Mail > Royal Mail.

Since I did email to confirm prior to ordering, would iHerb refund my customs Tax? Categorically NO!

Note to iHerb. Get a grip, have some respect for your serial-repeat customers and immediately remove that erroneous UK shipping info from your website.

RIP Customer Support!"

Reviewcentre

Review Centre - The ONLY Trusted Review Site

I can review on Review Centre with ease and without any stupid restrictions, unlike some, naming no names - hey TP. I personally am always open and honest when reviewing companies and the majority are. If you provide exceptional sales and support any negative fakes will be drowned in the huge amount of positive reviews.

A good mix of reviews is better than 60K x 5 stars that do not reflect the real experiences of buyers and so give potential buyers the wrong advice.

I personally experienced terrible service and blatent lies with a company called Kenable. I found out they pay TP to ensure their reviews are all 4 or 5 star and for anyone that posts less than 5 they have to provide their Kenable order number and personal details. This breaks the UK Data Protection laws.

So for me Review Centre is miles ahead of any reviews sites and my preferred source for honest reviews prior to buying online.

Royal Mail

Royal Mail - Declining by the Month!

Royal Mail lost a £45 hoody when returning it to Republic for refund. Completed claim form 65 days ago. In this time received 2 letters from RM delaying matters while they contact Republic. 3 phone calls getting updates within this time promising cheques, still no cheque as of today. When I called earlier they said "Republic have not responded to our letters we now need to email them". Morons! I put my foot down and they are issuing a cheque on Monday. Why the need to push until they do the right thing?

Ebuyer.com

Ebuyer - Impressive Prices and Rapid FREE Delivery!

Amazon is my e-commerce site of choice, but Ebuyer often beats Amazon prices and each time I've ordered, their FREE 4-5 day delivery has arrives within 24-Hours without fail. Very Impressed.

16 July 2012

Reply from Ebuyer (UK) Ltd.

We would like to thank you for taking the time to leave this positive review and for your comments on our prices and delivery.

I am happy to hear how impressed you are with the service you have received from Ebuyer and hope this continues into the future.

Kind Regards

Nikki

Ebuyer Resolution Team

Facebook

Worst Website Usability ... EVER!

Design by robots for robots. A company built for one thing, to collectively monetise its user database. Beware!

Dell

Dell UK - Rapidly Declining Products, Service & Support

My 17th Dell machine in 8 years and my last. Multiple problems over multiple devices in the last month and support is dead. RIP Dell customer support.

Vostro 230:

From new both screws missing that would hold the hard drive securely. Dell refused to send engineer out to replace HD even though it was making horrible noise. I had to make a few calls and shout loud to get the HD replaced, support engineer had no screws, Dell said it was not a Dell part number so could not help. I bought my own screws.

CPU fan squealed like a pig from new. Another 3 phone calls and they sent me a replacement, I changed it myself.

Missing 8-in-1 internal card reader as advertised in product description. Sales, Support and Marketing had no idea what part this was, yet its in the main Vostro 230 product description. 5 phone calls, 10 emails and they sent a Belkin external card reader. Useless.

17" Vostro 3750 Laptop:

Power-pack faulty from new and makes a high pitch noise when connected to mains. No way to contact Dell technical support for this machine so my online account says. Customer support emails ignored over last week.

Conclusion: I will not be buying from Dell from now and I will certainly not miss their inept and commission hungry Indian operated Sales, Support & Technical. I'm done with Dell!

Matthew Barberand cena found this review useful

Pixmania Pro

Pix Mania Pro - Only if You Like Stress!

Made a purchase and it was out of stock. Requested refund and it was confirmed. Phones up 10 days later, still no refund and no money back on card. And their support staff are extremely obnoxious.

My Advice ... Use at Your Own Risk!

Pixmania Pro

Pixmania Pro = Poor Technology, Rash Decisions, Rude Employees!

Technology is not so hot, wouldn't let me update company name, vat number, email. They cancelled and refunded an order without first allowing me to update the above information. When I complained and gave site feedback was told not be be sarcastic by the manager Stuart who's approach is not customer centric, more suited to a car sales pitch. All-in-all a very frustrating experience.

I'm going back to Amazon where I have shopped, shopped and shopped some more - since 1998. For me Pixmania tried to imitate but could not replicate the e-commerce god that is Amazon. You have a lot of work to do Pixmania.

Letter sent to CEO.

Yodel

Yodel. Yodel. Yodel. Where do I Start?

Republic have started shipping via Yodel. You have to experience it to believe how inept Yodel are.

Simple order, with 2 parcels despatched. 7 days later we have 1 parcel that took 4 days to get here and about 10 emails suggesting its been loaded on the van, taken off the van, loaded onto the van, taken back to depot, blah, blah, blah. If you'd have taken a week off work to wait in for this, you'd be livid!

And the driver who dropped off parcel one was the dirtiest little scrote you'd ever wish to have deliver your nice new hoody. I think he works for a scrapyard between 8am-1pm and Yodel between 1-5pm and comes direct form the yard to drive the van. Filthy little Beeep!

Ebay

Reach for the Valium... When Things Go Wrong!

eBay is a great search engine in its own right with ready to buy customers. From a buyers perspective its OK. But if your purchase goes belly-up don't expect eBay to care.

You've been warned.

T Mobile

T-Mobile Bill Increase Within 3 Months. SLAPPED!

Dodgy, Dodgy Tactics from T-Mobile. Had a mobile on contract since 1996. I've never used T-Mobile before and never will again, everything that could go wrong with this deal has right from the start. And the latest - Inside of 3 months of a new contract with T-Mobile via Tesco, I get slapped by an increase in monthly bills. A 3.7% rise! Absolutely Pants T-Mobile.

From day one, the company that handle the Tesco sales 20:20 Mobile Group of Crewe working with T-Mobile have been a disgrace. Wrong phone sent, wrong SIM then sent, Wrong Tarrif applied (of course more than I signed for), then wrong charge on first bill, inability to source correct SIM, plus more problems of course, including inept support .

Avoid T-Mobile and 20:20 Mobile Group is my advice if you want a stress-free mobile contract.

All the best
J

Parcelmonkey

Parcel Monkey Demise Is Imminent!

Sent products, very well packaged/boxed to Recipient 3rd Feb. Recipient alerted me that they received them with oil covering the box and this had leaked onto 13 out of 35 products. I got this message 48 hours after recipient had signed for the products. In my Parcel Monkey account it stated that I had until 29th Feb to claim so I emailed recipient for evidence to help with the claim, I received photos on the 19th Feb and opened the claim with Parcel Monkey.

I'm not at all surprised with the NEGATIVE response below. Basically Parcel Monkey are refusing to refund me anything because I apparently should have reported the damage within 24 hours of recipient signing for the goods. Way to change your Terms & Conditions when you feel like it Parcel Monkey. 24 Hours to report an issue is a joke and impossible. Shame on you Parcel Monkey.

Apparently Its official, Parcel Monkey are on the bare bones of their arse having just raised prices approx 70% site wide and like most internet companies they believe they can do as they please with customers' money. Unfortunately not with mine, they'll be in court very soon. I love a good day out.

Parcel Monkey you do not support your customers, and for this I am closing my account immediately and am now using [Link] and [Link] via [Link] to save on each shipment versus Parcel Monkey prices. I will watch your demise with pleasure until you refund me monies owed.

Message from Parcel Monkey:

We refer to your claim, dated 19th Feb, concerning the above shipment. We are disappointed to learn of the inconvenience that you have encountered

Parcel Monkey conducts business in accordance with its standard Terms and Conditions of Carriage; these conditions can be found on the Parcel Monkey’s Website or at the time the order was processing. Please be advised that when you or your representative signed the ‘Shipper’s agreement’ section of the Terms and Conditions, you entered into a legally binding contract and agreed that Parcel Monkey’s Terms and Conditions were all the terms of the contract between Parcel Monkey and yourself.

Clause 5 provides that all claims must be reported to Parcel Monkey within 24hours from the date that Parcel Monkey delivered the shipment. Our records indicate that your shipment was delivered by Parcel Monkey on 3rd Feb 2012 and that your first notification to Parcel Monkey was on 19th Feb.

As this falls outside of the 24 hours, regrettably, we are unable to proceed any further with your claim.

TheHut

Its all about the Money! for The Hut Group.

The Hut Group that runs this website, plus a myriad of others (see the hut group main site for their full portfolio of website acquisitions) are apparently backed by Sir Terry Leahy of Tesco notoriety. They are floating the hut group so their one aim is to bang the sales numbers in, then they get a nice windfall of cash. That's all this is about - money, regardless of whether its a win-win deal for the customer or not.

Unfortunately the internet is full of these cockroaches. In my experience they blatantly lie, defraud, withhold your goods and money and use very malicious tactics.

Is this really what 'business' is about?