I have used this company before in the high street but only used their website for the first time early 2012 to buy an unlocked mobile as a gift for a family member. The online price was good, the site easy to use & the payment process was hassle free but everything else was a shambles.
I did not receive a order confirmation E-Mail and after a few days began to get concerned about the delivery. I phoned them and was told the phone may be out of stock (even though it was clearly stated as in stock online) & they would change it to a priority order as well as send me an email within a couple of days to confirm the order status.
I never received this E-Mail either and had to phone again only to be told that it was defiantly out of stock this time and ended up having to get a refund so that I could get it from somewhere else. By the time I got the money back and was able to find it elsewhere, it could not be delivered in time which caused a few unhappy faces and has ruined my confidence in Carphone Warehouse.
I highly recommend this website to anyone who is looking to buy electronics, DVDs, books & games.
I’ve been using Play.com for about 6 years now and I have NEVER had a problem with any of their products or aftersales service. The prices are not always the best out there (Amazon can be cheaper) but since you don’t have to pay for delivery on top of the item, prices are very competitive & always worth having a look at before sticking with your favourite retailer.
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