Terry Denslow´s profile

Reviews (1)



Tried to make a pre order they took my money, they said it was going to be with me by 27th March when ask for tracking number on 26th they said they where going to stop my order & refund me. still have not had money back even tho they have said a number of times that they where going to put it back.
+ they took 3 x the amount of money out of my account on 3 occasions (witch has caused a lot of stress )after the 1st time there reply was

I am writing in relation to your recent email.
I understand your card was overcharged by our payment processor. This
error occured when our system attemped to make transactions for the value
of your pre-order 3 times. This was quickly noticed and resolved by our
company accountant and has affected all of this month's pre-order
Due to this matter we have made changes to the way we process orders and
have switched payment processors. You may notice that our worldpay option
is no longer available as a payment method on our system and has been
replaced by [EXT REF] Notification of this error has
been submitted to your card issuer who should write to you to inform you
of this overcharge.
I hope this did not cause you any distress and hope you have had the funds
returned to you quickly by your card issuer. If there is anything else I
can help you with please feel free to contact me.


Customer Manager
ST Direct


They did pay this money back but still trying to get pre order money

if you look on there web site WORLDPAY is still there.
can't get hold of them on phone, the only way I could get any contact was message on facebook & odd email .(now I'm blocked on facebook message to them)
All they do is LIE
they don't want to help all they say now is contact your bank

Tried contacting RC2ME today(14th MAY) to ask if they where going to do anything about returning my money & there reply was

Hello terry,
As you decided to take matters public we are not going to assist you further, please contact your bank to resolve this issue through visa disputes.
If you are going to bad mouth us on the internet, you cannot expect our help.
Kind regards
Customer Services

as you can see this company does not like the truth & are not willing to help resole any problems

Terry Denslow´s profile

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Terry Denslow
Taunton, United Kingdom