Sarah-Jane´s profile

Reviews (1)


Will not order furniture from these people again

As of today, will have waited 15 weeks for a bed, and we are still waiting. We have been given an estimate of 'at least' another week, although the website now says that the bed in question will not be back in stock until 5th March 2010, which would mean an 18 week wait in total. I have made at least 7 calls to customer service, with the same supplier excuses each time. It seems they have no control over the suppliers whatsoever and I can't help feeling they could do themselves a favour and change their supplier, otherwise they will lose custom. They are apparently waiting for a 'part' which just makes me wonder what on earth this bed is made of, surely not the oak they advertise it as, pure gold maybe? We have had no problems with smaller items being delivered from them, but this is the second time we have ordered a bed, and had a similar problem with the first one, although not to such a great extent. It has certainly put us off ordering furniture from them again.

Sarah-Jane´s profile

profile image of Sarah-Jane
Female, 1976
United Kingdom