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Reviews (2)

Festive Lights

There is no other place to go for quality Christmas products and a quality aftersales service

This is now my 3rd time purchasing from Festive and have had nothing but superb advice and aftersales service each time - I initially bought some connectable icicle lights for the top part of my house and found them to be excellent - I then this year decided to do the bottom part of the house and purchased a further 7 sets, totalling 13
I mistakenly used a part no. off the old invoice and found that I had ordered 2 pin adapters and not the required 3 - rang Festive and they immediately stated what I needed to do and to send back the wrong part for replacements - This is being done as we speak and is at no extra cost as they very efficiently cater for this kind of mishap and have a postage paid sticker as part of the invoice for returns.
They definitely go that extra mile and make you feel a valued customer so combine that with superb quality products and it's a win for all - Cannot recommend them highly enough!!


Very poor customer service & atrocious response times

First ordered goods from this site back on March 5th - It took them a week to respond reference delivery and the fact that they were out of one of the items I ordered - it took yet another 4 days for them to admit that they couldn't supply and so they offered another item - I accepted next day and yet I have only just received confirmation of dispatch with a delivery of the 26th March! - 3 weeks from taking my money to getting anything near satisfaction is atrocious for an Internet company where speed should always be a priority - I would think long and hard when dealing with this company as customer service/satisfaction is obviously not a priority

IHD´s profile

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Male, 1962
United Kingdom