I paid for my order on Dec 17th, I opted for guaranteed delivery of flowers on Dec 21st, they were not delivered. I was concerned there was a problem with my order on Dec 19th as it wasn't showing in the 'order history' on FlowerFete website, so I sent query email to email@example.com - I received an automated reply directing me to a 'ticket' at https://support.iflorist.com/ - 5 days later and I've still not yet received any response to my emails. I wish now that I'd checked reviews here and on other similar websites by countless disappointed customers, this company shouldn't be taking payments if they have no intention of fulfilling orders or responding to emails, it states on FlowerFete website: "Our customer service team are available by email around the clock" - this is complete rubbish. My Paypal payment went through to Colonial Gifts Ltd - iflorist.co.uk, beware as this is the same company as FlowerFete !! I've filed a claim for refund via Paypal which has now been escalated, I'm still yet to receive a single response from this company of cowboys - DO NOT RISK DISAPPOINTMENT INSTEAD OF 'GUARANTEED FLOWERS'.
NB: Go see the 'irateislate' website for FlowerFete reviews, shiny happy peeps - NOT !!
I paid for my order on 15/11, I've now been waiting for delivery for over a month, I've sent several chasing emails over the past 3 weeks and had several LAME replies from OneClick stating that they themselves are awaiting delivery, although the items were (and still are) showing as 'in stock at depot' when I placed my order. In the last email reply received on 06/12, OneClick stated that part of my order would be dispatched that day and a refund could be issued for the remaining items (OneClick online tracking also shows status of part order dispatched on 06/12) I replied stating I'd request a refund if my order was still not received by the following week as I really needed the items I ordered !! I emailed yet again on 13/12 as I hadn't received the items that were supposedly dispatched on 06/12 and no further update regarding delivery of the rest of my order, so I requested the refund. I'd been receiving responses to my emails the same or next day, but needless to say I've not yet had any response to my email and refund request sent on 13/12 to: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org - so I've filed a dispute direct with Paypal, I'll be escalating it asap. I've never had to wait so long for ANY internet order in the 10 years that I've been shopping online. TIMEWASTERS - POSSIBLE SCAM OR BANKRUPT ?! DO NOT UNDER ANY CIRCUMSTANCE BUY FROM THEM. GO SEARCH WEB FOR 'ONECLICK REFUND' AND READ THE COUNTLESS COMPLAINTS. (Edit: To add insult to injury, after posting this review I received a blank 'happy birthday' email from the one and only OneCRAP ~ they sure know how to keep their customers happy.)
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