We arrived in the travelodge Hull after a 4 hour drive in the snow, hungry and tired, I decided to order a takeaway, order placing was very simple, a confirmation e-mail recieved very quickly I went downstairs to the hotel lobby to wait for our meals.
An hour and a half later I went back online (costs a fortune in travelodge for internet access) to get a phone number to see if we could ascertain out what the delay was, only to find a mail had been sent to say that the order had been cancelled due to "A discrepancy between the take-away company and Takeaway.com, no further eplanation as to why we been made to wait in a drafty hotel lobby for an hour and a half.
The wait meant that other takeways in the area were now closed so we had to go to bed hungry.
Why ask for a contact phone number if you don't use it ? a simple call would have solved our problem.
The event was a farce, our first and last experience of using this company.
Your response that there was a problem yesterday evening would mean something if the incident had happened yesterday evening, the night of the incident was actually 6 nights ago on Monday 21st January, do these incidents happen that often then ? But I do appreciate that you have listened to what I said and taken time to respond at all.
Arrived exactly on the day they said it would, complete and fully working, just what I expected from the website and in my opinion very good value for money, I shopped around before choosing them, prices elsewhere for the same product were much higher. Ordered late evening on the Tuesday it arrived Thursday morning as I had been told it would, I will be using them again.
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