I was a Three customer for 10 years ... I was persuaded to stay when I wanted to get a PAYG contract two years ago when I went travelling as I was told that 'as a valued customer' I would get a great deal on a phone. When I returned early this year I was offered the standard book price on a contract with a discount of £30 on my first month. Embarrassing to say the least ... especially as I found the deal cheaper (with Three) elsewhere. Needless to say I didn't upgrade and remained on their month-by-month contract. I have tried twice this year to leave my contract and have received very hard sell when they do not listen to your complaint and just wear you down till you give in. This is not acceptable practice for any company and I think they should be fully investigated for this.
I have now left as I was not getting reception at home for 3 months ... apparently because I live too close to a railway track (my new service does not seem to have the same problem). Anyway I am now chasing them through the Ombudsman as they have admitted that I deserve a refund as I did not get the service I was paying for, however they say that since I am no longer a Three customer there is no way in which they can refund me ... err cheque or BACS anyone?
A complete disgrace.
I have always received excellent service from the team. They are approachable and knowledgeable and will always call back promptly if busy. My deals have been relatively small but I have not felt treated any differently than if I had been carrying out large transfers. Finally the costs are very reasonable and have in fact reduced over the years I have been using Currency Solutions! I would recommend them unreservedly.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.