Ben Cresswell Riol´s profile

Reviews (4)


Avoid this company at all costs - terrible, pushy customer service.

I was a Three customer for 10 years ... I was persuaded to stay when I wanted to get a PAYG contract two years ago when I went travelling as I was told that 'as a valued customer' I would get a great deal on a phone. When I returned early this year I was offered the standard book price on a contract with a discount of £30 on my first month. Embarrassing to say the least ... especially as I found the deal cheaper (with Three) elsewhere. Needless to say I didn't upgrade and remained on their month-by-month contract. I have tried twice this year to leave my contract and have received very hard sell when they do not listen to your complaint and just wear you down till you give in. This is not acceptable practice for any company and I think they should be fully investigated for this.

I have now left as I was not getting reception at home for 3 months ... apparently because I live too close to a railway track (my new service does not seem to have the same problem). Anyway I am now chasing them through the Ombudsman as they have admitted that I deserve a refund as I did not get the service I was paying for, however they say that since I am no longer a Three customer there is no way in which they can refund me ... err cheque or BACS anyone?

A complete disgrace.

Innocent Smileand John Mathews found this review useful


Great service, great selection, fast delivery.

I was very pleased with the range of products available at excellent prices. Plus was surprised at how fast they were delivered. Will definitely check out these guys next time I am buying shoes.

Mr Memory

Fantastic price and next day delivery

I was amazed that my purchase arrived the next day, and I had not even requested expedited service. Furthermore the price was the best I found online. Who could ask for more!

Currency Solutions

First class service and advice

I have always received excellent service from the team. They are approachable and knowledgeable and will always call back promptly if busy. My deals have been relatively small but I have not felt treated any differently than if I had been carrying out large transfers. Finally the costs are very reasonable and have in fact reduced over the years I have been using Currency Solutions! I would recommend them unreservedly.

27 March 2012

Reply from Currency Solutions

Dear Ben,

Thank you for taking the time to submit a review.

It is great to hear your kind thoughts about Currency Solutions. We treat all our clients equally and with a great deal of respect. Any amount, small or large, we value each and every one of our clients.

Look forward to working with you in the near future.

Kind Regards

Ben Cresswell Riol´s profile

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Ben Cresswell Riol
United Kingdom