Z Ahmad´s profile

Reviews (2)

CeX

DO NOT BUY FROM CEX ONLINE

Last year, I ordered the UK Version of the HV40 from Cex Online, and was send the US Version.

Returning was a nightmare, there is no customer care number and email customer care representatives do not understand your questions. They take 'days' to reply. Once they do reply, its complete nonsense.

Last week, I again ordered 'stupidly' the HV40 UK Version. Again I was sent the US Version in poor, disgusting packaging. No Charger, No Accessories. Just the camera with a dead battery so I could not even turn it on. The US Version has a different name to that advertised on the website and does not work in the UK.

I have also ordered a Samsung NX Camera and Lens, and the money was debited from my account and was informed that the Camera has been despatched by Special Delivery.

Nothing has arrived in 4 days. I have been given no information and no tracking number. Cex say they only debit your money once the item has been despatched, but the money was taken immediately, I received a despatch notification but I know that the camera has not yet been sent and there is no way to chase it up.

Cex treat customers like horse manure, AVOID buying from them at all costs and report them to WatchDog and Office Of Fair Trading.

They continually deliver extremely 'Low Service' and we as customers, allow them too.

Comment

CEX

DO NOT BUY FROM CEX ONLINE

Last year, I ordered the UK Version of the HV40 from Cex Online, and was send the US Version.

Returning was a nightmare, there is no customer care number and email customer care representatives do not understand your questions. They take 'days' to reply. Once they do reply, its complete nonsense.

Last week, I again ordered 'stupidly' the HV40 UK Version. Again I was sent the US Version in poor, disgusting packaging. No Charger, No Accessories. Just the camera with a dead battery so I could not even turn it on. The US Version has a different name to that advertised on the website and does not work in the UK.

I have also ordered a Samsung NX Camera and Lens, and the money was debited from my account and was informed that the Camera has been despatched by Special Delivery.

Nothing has arrived in 4 days. I have been given no information and no tracking number. Cex say they only debit your money once the item has been despatched, but the money was taken immediately, I received a despatch notification but I know that the camera has not yet been sent and there is no way to chase it up.

Cex treat customers like horse manure, AVOID buying from them at all costs and report them to WatchDog and Office Of Fair Trading.

They continually deliver extremely 'Low Service' and we as customers, allow them too.

Comment

Libty Beatyand Gerard Corlay found this review useful

Z Ahmad´s profile

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Z Ahmad
Reviewer
Male, 1975
London, United Kingdom

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