When I went on face book today I noticed parcel monkey had posted an open feedback opportunity. As I had just suffered a absolutely terrible service from their dc courier service, I took the opportunity. I posted my experience and got a quick reply asking for more information, which I supplied. I also criticized the dx service and the fact they no longer accept paypal, suggesting it was done to stop customers claiming back their payments when PM don't fulfill their contract. Now I have just noticed that all my posts have been removed, infact almost all of the negative posts have been removed, just leaving the favourable posts. What's up parcel monkey can't you take criticism!
Ewen Watson found this review useful
AS WE ARE ALL LOOKING FOR VALUE FOR MONEY, I SAW WHAT LOOKED TO BE A VERY COMPETITIVE RATE FOR NEXT DAY DELIVER. THE HOME PAGE CLAIMS UP TO 30Kg, UK FOR £5.95, NO CATCHES. SEEMS LIKE A GOOD DEAL AND AS I NEED TO SEND A PARCEL I THOUGHT I WOULD USE THEM.BUT AS YOU START TO FILL THE QUOTE FORM IN THE SURCHARGES START TO KICK IN, FIRSTLY WHAT ARE YOU GOING TO WRAP THE PARCEL IN. UNLESS ITS A CARDBOARD BOX OR CARDBOARD YOU GET CHARGED MORE, IF YOU DON'T HAVE A PRINTER THEY CHARGE MORE AND HERE'S MY FAVOURITE IT ASKS IF THE ADDRESS IS COMMERCIAL OR RESIDENTIAL, BUT IT DOES NOT SPECIFY COLLECTION OR DELIVERY AND IF YOUR NOT SURE THEY CHARGE YOU. SO THAT COMPETITIVE RATE SOON CAN ALMOST DOUBLE, MAKING VERY UNCOMPETITIVE. YET THEY STILL CLAIM "NO CATCH" SO WHY DO I FEEL LIKE A FISH?
I have been using Sainsbury on-line grocery service since it started. I have found the whole thing very easy to use. The drivers are friendly and helpful.The groceries that are delivered are normally well within their sell by date and in good condition. If thing go wrong, the customer services are courteous, friendly and sort things out with the minimum of fuss. I have tried Tesco and Asda, Tesco were good but for some reason they did not accept Visa debit cards, so I had to pay via credit card. Which was a pain, which put me off. As for Asda, the whole on line service is poor. From the choice of groceries, time slots and their customer services.
I use MyHermes quit a lot and normally they provide a basic adequate service, until something goes wrong. I placed two shipments, and for some reason on one of the forms the wrong collection address was on it. I did not notice, and when the courier called today I gave him both parcels. It wasn't until I got a phone call from another courier who had gone to the incorrect collection address that I realised what had happened. I have tried to contact MyHermes, but the only point of contact is a automated question & answer service that can only deal with a very limited list of queries. So it came as no surprise that I can not get confirmation that the parcel I have sent will be delivered, I must just wait and hope all goes well for the next 5 days. Before I can open a lost shipment case. This is a very poor situation. So even though the actual collection/delivery service is fine, any back up does not.
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