Nigel Chapman´s profile

Reviews (10)

Parcel2go

customer services are worse than useless.

Unfortunately I had a item damaged in transit by a p2g courier yodel. I put a claim in and got a fast response with the usual apologise. They asked for photos of the damage, the packaging and proof of purchase. Which I did after a few days of not getting a response I went on their website and found that they accepted the photos of the damage and the packaging but not the proof of purchase. Asking for the eBay item number. Problem is I didn't buy it from eBay so I explained this to them. Again after a few more days of no response I went on the website all i found was the same request for proof of purchase this time I sent the original photo with a comment stating that this was the only proof I had. Once again no response. So yet again I went on the website and found the same stock response refusing the proof but no reason why. So I tried to use their live chat. After explaining the problem the agent stopped responding and after 7 more minutes of trying to reestablish the link I gave up. I'm still no wiser about why they won't accept the proof of purchase.

03 April 2014

Reply from Parcel2go

Good Morning Nigel,

Thank you for your review on Trustpilot.

We are very sorry to hear that you have received an unsatisfactory experience with us and for the damage caused to your parcel.

I would like to take this opportunity to investigate your order.

If you would be so kind as to email me at facebook@parcel2go.com I will be more than happy to help.

Kind Regards

Sammy

Funkypigeon

Not enough instructions

Tried FP app for the first time. The app looks easy to use, but when I saw the card I was really disappointed .it. What really let's it down is the verse page. The app allows you to choose font (very limited) and size it also allows you to centre the text. But what it doesn't tell you is that it will print the text exactly as you have written it. As this wasn't mentioned I wrote the text as normal leftto right and top to bottom. So wwhen the card is opened the text is at the very top and this leaves a large blank area. So you end up with a totally useless card that would be embarrassing to give to anyone. Totally wasn't of time and money.

P4D | Parcels for Delivery

shambolic

I use carriers a lot and normally get a good service. Unfortunately I needed to send a palletised item so decided to use P4D, how I wish I hadn't. They take your money and that seems to be the only thing that goes according to plan. No one bothers to turn up no phone call nothing. On their website they claim its all about you, bollocks. They expect you to believe that they can't communicate with the drivers again total bollocks and you have to wait until 19.00 before you can do anything. Your then told that you need to rebook and there's no guarantee that they can book it for collection the next day. SHAMBOLIC!!!!

Dave Mullen found this review useful

Pcworld

They still employ morons.

I've just spent over 25 minutes having a full blown argument with the manager inthe Basingstoke store. I bought a item before Christmas online, then found out that someone else had already bought the same item. So I phoned up customers services and they informed me that under their Christmas returns policy I had upto the 14/01/2014 to return the item in its unopened original packaging with proof of purchase for a " no questions asked refund". How wrong was I to believe this. I took it back still sealed in its original packaging with proof of purchase only to be told by the moron on the returns desk after she had opened it that I wasn't entitled to a refund as it had been more than 28 day since purchase. When I informed her of the Christmas returns policy she claimed that it didn't exist. I then demand to speak to the manager. Eventually he turned up and confirmed what the returns woman had told me was correct and in any case the box jad been opened. I explained that (a) the woman had just opened it and that he should read currys return policy. At this point he suggested that I was lying and that I should leave his store. After a further period argument another member of staff came to see what was going on. After hearing what the argument was over she confirmed that I was correct and should be given a full refund as per policy. Then the moronic manager tried to save face saying that he would refund as a good will gesture. No chance I was entitled to the refund as per policy not on the quim of an idiot.

Wayne found this review useful

Yodel

fecking useless as usual

I must of had some sort of outer body experience. Because I booked yodal to collect two parcels today. Yes I can hear all of you laughing. I know that I should know better but I'm a optimist. So it should come as no surprise when the monkeys don't bother. It's not as if they are a delivery company.

Keith Wingrove found this review useful

10 December 2013

Reply from Yodel

Hi Nigel,

Please email us over at social.media@yodel.co.uk and we'll gladly take a look in to your collections for you.

Lee

BuySpares.co.uk

excellent service

A nice easy transaction and equally fast delivery. Full marks.

Parcelmonkey

pacel monkey gets the job done most of the time

I use parcel monkey quite a lot. Most of the time I don't have any problems. I normally select city Link as the carrier. But occasionally I have used dx. This i have found is a costly mistake DX ate next to useless they are slow and in apt at providing the service they offer. Costing me in lost good will and clients. My advice is parcel monkey get the job done as long as you don't select DX as the carrier.

Ewen Watson found this review useful

Parcelsave

BEWARE OF THE SURCHARGES!!!!!!!!!!!!

AS WE ARE ALL LOOKING FOR VALUE FOR MONEY, I SAW WHAT LOOKED TO BE A VERY COMPETITIVE RATE FOR NEXT DAY DELIVER. THE HOME PAGE CLAIMS UP TO 30Kg, UK FOR £5.95, NO CATCHES. SEEMS LIKE A GOOD DEAL AND AS I NEED TO SEND A PARCEL I THOUGHT I WOULD USE THEM.BUT AS YOU START TO FILL THE QUOTE FORM IN THE SURCHARGES START TO KICK IN, FIRSTLY WHAT ARE YOU GOING TO WRAP THE PARCEL IN. UNLESS ITS A CARDBOARD BOX OR CARDBOARD YOU GET CHARGED MORE, IF YOU DON'T HAVE A PRINTER THEY CHARGE MORE AND HERE'S MY FAVOURITE IT ASKS IF THE ADDRESS IS COMMERCIAL OR RESIDENTIAL, BUT IT DOES NOT SPECIFY COLLECTION OR DELIVERY AND IF YOUR NOT SURE THEY CHARGE YOU. SO THAT COMPETITIVE RATE SOON CAN ALMOST DOUBLE, MAKING VERY UNCOMPETITIVE. YET THEY STILL CLAIM "NO CATCH" SO WHY DO I FEEL LIKE A FISH?

Sainsburys

Excellence delivery and customer services

I have been using Sainsbury on-line grocery service since it started. I have found the whole thing very easy to use. The drivers are friendly and helpful.The groceries that are delivered are normally well within their sell by date and in good condition. If thing go wrong, the customer services are courteous, friendly and sort things out with the minimum of fuss. I have tried [external reference] and [external reference], [external reference] were good but for some reason they did not accept Visa debit cards, so I had to pay via credit card. Which was a pain, which put me off. As for [external reference], the whole on line service is poor. From the choice of groceries, time slots and their customer services.

Myhermes

my hermes employ monkeys

Back in October they lost a parcel. Fair enough it happens. But when I started the claims process I didn't realise that they employ monkeys in their customers services. It's the only explanation I can think of. I've been asked 5 times to fill in the same bloody form when I phone I get some poor sod promise me that the money will be sent to my bank account within 48 hours. But of course this is a lie. I was promised that the money would be in my account before Xmas. But guess what today the morons send me yet another eemail asking me to complete the claim form again. Please my hermes get rid of the monkeys and employ humans they might cost more but at least you'd stop getting sarcastic comments like this one.

Nigel Chapman´s profile

profile image of Nigel Chapman
Nigel Chapman
Reviewer
Male, 1958
basingstoke, United Kingdom

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