I use carriers a lot and normally get a good service. Unfortunately I needed to send a palletised item so decided to use P4D, how I wish I hadn't. They take your money and that seems to be the only thing that goes according to plan. No one bothers to turn up no phone call nothing. On their website they claim its all about you, bollocks. They expect you to believe that they can't communicate with the drivers again total bollocks and you have to wait until 19.00 before you can do anything. Your then told that you need to rebook and there's no guarantee that they can book it for collection the next day. SHAMBOLIC!!!!
Dave Mullen found this review useful
I've just spent over 25 minutes having a full blown argument with the manager inthe Basingstoke store. I bought a item before Christmas online, then found out that someone else had already bought the same item. So I phoned up customers services and they informed me that under their Christmas returns policy I had upto the 14/01/2014 to return the item in its unopened original packaging with proof of purchase for a " no questions asked refund". How wrong was I to believe this. I took it back still sealed in its original packaging with proof of purchase only to be told by the moron on the returns desk after she had opened it that I wasn't entitled to a refund as it had been more than 28 day since purchase. When I informed her of the Christmas returns policy she claimed that it didn't exist. I then demand to speak to the manager. Eventually he turned up and confirmed what the returns woman had told me was correct and in any case the box jad been opened. I explained that (a) the woman had just opened it and that he should read currys return policy. At this point he suggested that I was lying and that I should leave his store. After a further period argument another member of staff came to see what was going on. After hearing what the argument was over she confirmed that I was correct and should be given a full refund as per policy. Then the moronic manager tried to save face saying that he would refund as a good will gesture. No chance I was entitled to the refund as per policy not on the quim of an idiot.
Wayne found this review useful
I must of had some sort of outer body experience. Because I booked yodal to collect two parcels today. Yes I can hear all of you laughing. I know that I should know better but I'm a optimist. So it should come as no surprise when the monkeys don't bother. It's not as if they are a delivery company.
Keith Wingrove found this review useful
I use parcel monkey quite a lot. Most of the time I don't have any problems. I normally select city Link as the carrier. But occasionally I have used dx. This i have found is a costly mistake DX ate next to useless they are slow and in apt at providing the service they offer. Costing me in lost good will and clients. My advice is parcel monkey get the job done as long as you don't select DX as the carrier.
Ewen Watson found this review useful
AS WE ARE ALL LOOKING FOR VALUE FOR MONEY, I SAW WHAT LOOKED TO BE A VERY COMPETITIVE RATE FOR NEXT DAY DELIVER. THE HOME PAGE CLAIMS UP TO 30Kg, UK FOR £5.95, NO CATCHES. SEEMS LIKE A GOOD DEAL AND AS I NEED TO SEND A PARCEL I THOUGHT I WOULD USE THEM.BUT AS YOU START TO FILL THE QUOTE FORM IN THE SURCHARGES START TO KICK IN, FIRSTLY WHAT ARE YOU GOING TO WRAP THE PARCEL IN. UNLESS ITS A CARDBOARD BOX OR CARDBOARD YOU GET CHARGED MORE, IF YOU DON'T HAVE A PRINTER THEY CHARGE MORE AND HERE'S MY FAVOURITE IT ASKS IF THE ADDRESS IS COMMERCIAL OR RESIDENTIAL, BUT IT DOES NOT SPECIFY COLLECTION OR DELIVERY AND IF YOUR NOT SURE THEY CHARGE YOU. SO THAT COMPETITIVE RATE SOON CAN ALMOST DOUBLE, MAKING VERY UNCOMPETITIVE. YET THEY STILL CLAIM "NO CATCH" SO WHY DO I FEEL LIKE A FISH?
Back in October they lost a parcel. Fair enough it happens. But when I started the claims process I didn't realise that they employ monkeys in their customers services. It's the only explanation I can think of. I've been asked 5 times to fill in the same bloody form when I phone I get some poor sod promise me that the money will be sent to my bank account within 48 hours. But of course this is a lie. I was promised that the money would be in my account before Xmas. But guess what today the morons send me yet another eemail asking me to complete the claim form again. Please my hermes get rid of the monkeys and employ humans they might cost more but at least you'd stop getting sarcastic comments like this one.
I have been using Sainsbury on-line grocery service since it started. I have found the whole thing very easy to use. The drivers are friendly and helpful.The groceries that are delivered are normally well within their sell by date and in good condition. If thing go wrong, the customer services are courteous, friendly and sort things out with the minimum of fuss. I have tried Tesco and Asda, Tesco were good but for some reason they did not accept Visa debit cards, so I had to pay via credit card. Which was a pain, which put me off. As for Asda, the whole on line service is poor. From the choice of groceries, time slots and their customer services.
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