Having found what I was looking for on the website, I placed the order and received it via the 'standard' delivery option in a couple of days.
Extremely well packed and kept updated all the way through the process by email.
Will certainly be first port of call next time round!
Having seen some furniture advertised at a very competitive price, I was a little sceptical of ordering, but I need not have been.
The service was first class, with incredibly quick delivery. Having assembled the furniture the product is also of an excellent quality.
I will certainly be looking in for more as needed!
Having ordered some garden furniture on their website and (as their T&C's require) paid immediately for the item, I received an email the following day telling me the item was actually out of stock and they would not be able to obtain any more.
I was sent a list of alternatives within the same email - none of which were to my liking - so I cancelled the order.
I then received another email the following day, again offering me alternatives, so I had to email again to cancel the order.
A day further, and confirmation eventually comes through (after another chasing email) that the order had been cancelled, and a refund 'requested'. Lo and behold, it was for the wrong amount.
Yet another email required to get the amount corrected (a 'typo' [sic] apparently), and no response as to why it is required I wait 10 days to be given back my money.
At best, this is an incredibly disorganised company. At worst, it's a shady organisation operating sharp practice when it comes to financial matters.
Either way, I won't be going anywhere near them in future, and I would strongly urge anyone else to think carefully before doing so!
Very, VERY poor.
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