it's a long one, so thanks for reading!.. brought an external heater from them September last year. it stopped working in November.. (it didn't look brand new when it arrived). so I called them and asked for some advice, because I had to cut the hoses running from my filter to my tank to fit the heater they suggested the best thing to do was buying another one and simply swapping them over and a refund would be issued when they had the faulty one back. (with the postage costs refunded as well). sounds easy! ordered the new one over the phone there & then. now here come the fun part! they didn't have any in stock when I placed the new order. so why was I advised to order it? was told that they would be back in stock in December. ok, I 'll have a refund for that and was again advised that if I ordered a different model of heater and send the faulty one back a refund would still be issued. ok, so ordered a different model and some new hoses to replace the one I had cut to fit the external filter. all showed as in stock on the website, easy! oh no.. the new hoses I had ordered were out of stock (they were not the original hoses from tetra tec to pair with my filter - cheaper replacement). decided to hunt down from another retailer some new tetra tec hoses to finally get the faulty heater back to them. keeping warehouse aquatics in the loop, sending emails.. just to confirm what was going on and I wanted my money back for the external heater. new hose fitted. faulty heater on it's was back to them, sent it as agreed 1st class recorded delivery. (with me still receiving updates from them telling me new external heaters would not be in stock until February.. why?!.. I don't know.) sent it back on the 15/01/14 and emailed them to confirm that it had been delivered and that is was faulty. received the reply of:
We are just awaiting the new stocks which were manufactured last week to arrive with us - as soon as we receive these we can send your free of charge replacement straight to you. I read as they have the faulty one back, confirmed it as being faulty and we will get it finally sorted.. WRONG!! emailed them again, explaining I didn't need a replacement. NO REPLY! tried calling them, no answer.. tried again, sorry our phone line is down for maintenance - tried again.. bingo!! they answered and now claiming that they hadn't received the returned heater. THEY HAD! I had tracked it. DELIVERED!! now they were saying that I would have to give them parcel number - it was a month since I sent it, do you think I could find the receipt from royal mail?.. NOPE!! tried calling them again - sorry our phone line is down for maintenance.. And that's where I am. out of pocket and wasted plenty of my time chasing them!..
Evening all... Welcome to the world of city link! Maybe I should become a parcel courier. It seems that you don't have to do anything! Nope nothing.. not even answer the phone, let alone deliver something that you have been paid to do!! Check this out... oh and no card was left...
30/08/13 17:20 These goods are in our network.
30/08/13 12:07 These goods have been loaded onto a van for delivery today.
29/08/13 19:23 These goods are in our network.
29/08/13 11:04 These goods have been loaded onto a van for delivery today.
28/08/13 17:41 These goods are in our network.
28/08/13 11:04 There was no one to receive the goods at the delivery point so a card was left.
28/08/13 08:06 These goods have been loaded onto a van for delivery today.
28/08/13 06:59 These goods have successfully arrived at the Depot ready for delivery.
27/08/13 18:46 These goods have been scanned at the collection Depot and are now on route to the delivery Depot
Not bad for next day delivery!!... (my ars*)
Hi all, just tried to place an order online.. their payment page could not found, thought I'd phone them. Waste of time... can't take orders over the phone and their web page doesn't work with internet explorer?! was told to use another browser?! hmm.. that fills me with zero confidence... nope, no thanks... i'm off shopping elsewhere!!
Ordered a table & chairs early april, took Argos 55 days to deliver! Charged £8.95 for delivery, which they have since refunded. Items were delivered by the biggest tw*t i've met in along time, some kind of wannabe geezer. Awful ape of a bloke, hasn't worked out how to use a doorbell yet... as he's more than happy to try and smash your door in! Then when you open your door, which must have the blood of his knuckles on. All you get is Argos shouted in your face!! REAL NICE!! Returned the tables & chairs as they were damaged!! And guess who came to pick them up? Same tw*t as before, same stinking attitude and just as rude...
I'll be choosing the reserve & collect option next time!!
How hard is it? They get a parcel with an address and deliver it to that address. NO NOT THESE COWBOYS!! If your out, at work or not home. They will leave your parcel, your paid for goods with anyone that opens their front door to them. They received no instructions to leave my parcels with anyone else. But now i'm like a nosey neighbour knocking on peoples doors trying to find them. 2 different parcels, 2 different delivery drivers and the same problem! It cleary states on DPD sorry we missed card that they will try again on the next working day. So why have they not put the parcels back on the van and returned them to the depot? Also they seem to have a very strange system in place where their own delivery drivers can sign for your parcel and then leave it where they choose... The great parcel hunt continues, with many angry phone calls and ranting emails! I'll be using the collect from instore option next time!!
What a shocking service! Ordered food on the 10/03/12. Awful food delivered, complained to the restaurant, refund agreed... 5 emails, 3 phone calls to just-eat and still no refund as agreed! Now they have offered a voucher for the amount spent, why would you want to use this service again when it's that hard to get your money back! The struggle continues... 26/03/12
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