Chris´ profile

Reviews (1)


Slow, half my order missing, and no reply to emails...

I ordered on the 19th December 2011 expecting their 3-5 day promise to mean I had them for Christmas. I didn't recieve anything until around the 10th January 2012. They packed each box of lenses into a seperate envelope (what a waste of packing!), and even though I ordered 2 boxes of each lens (different prescription in each eye) I only got 1 box for my left eye.

I emailed them on the 20th January and got a generic "Thank you for your email. The remainder of your order has been dispatched in a seperate package and will be with you shortly" reply.

Then in February when it still didn't arrive I got the "Thank you for your e-mail. We are trying to track out your parcel and the same will be delivered to you soon. Kindly wait for a week during which the package will definitely be delivered to you. We apologise for the delay in receipt of your package." reply...

And now in March they are no longer replying to emails (I guess its because I am now out of the 90 day chargeback period). If you have ordered and not recieve DO NOT TRUST THIS COMPANY, DO A CHARGEBACK IMMEDIATELY else they WILL SCAM YOU!

Chris´ profile

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United Kingdom