Bought my specialized allez 16 there within a year the rear hub nut came loose and the cassette was wobbling around. It was about tightening an internal bolt with a 11mm allen key but they refused to do it unless I was charged £25. It was me explaining how the reae hub worked, it should be the opposite. Sent a Complaint but all I got was excuses. Ordered the allen key by myself and solved the problem in 2 minutes. Very lazy and rude. It was at the shop in Spitalfield, London, where I bought the bicycle. Terrible! They initially booked me an appointment and then changed their mind...wasted my mind and the main customer service refused to refund me a mere £3 which was the cost to buy the allen key.
Mister of London found this review useful
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