I'd been looking for a few products which just aren't generally available in the UK. The Tapas Lunch Company was the only online company that could supply them. The products were fresh and came packaged with their own little ice pack - how cool is that?
I always get my coffee beans from these guys. There's a huge range and you get the feeling that each one has been chosen with the greatest of care. Many are from small farms and although obviously you pay a little more the farmers are getting a fair deal. The coffee is always freshly roasted and on each occasion it has been delivered the following day and the postage charges are extremely reasonable. This is probably my favourite on-line company. Cheers guys.
They changed the delivery date three times so had I not cancelled the order it would have been two weeks from the original order date instead of the 3-5 days quoted. An organisation like this ought to be able to be know what stock it has available and when it can be delivered but it seems, in this case, they are advertising material which not only do they not hold in stock themselves but have no idea how long it will take to buy in when someone orders it.
Not a good experience but customer services were excellent and apologetic when I eventually got hold of them having waited ten minutes and being told every 30 seconds that my call is important to them. Not important enough to answer though! :(
Come on Plumbnation - you can do better than this.
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