Website for order goods quite good, however their post sales and in particular their order tracking system is very poor. They use DPD for deliveries, DPD apparently made an attempt to deliver, they did not find me (I live in a block of flats with a resident care taker), they did not leave any calling card. I received an email with a link to DPD site where I had only one option for re-arranging the delivery, to upgrade and pay between 6 to 12 GBP, because I had no calling card left. For picking up the goods from their depot or arrange delivery to the estate office for example, the calling card is required. Not very happy :-(
Shopping experience at Waitrose is a pleasure and that's why it is one of the very few bric and mortar shopping I am still doing. I like their latest initiative for DYI scanning and fast check out, although there is room for improvement with their firmware and application. Why not developing an App for Smart Phones instead of using the bulky scanners, payment could be done automatically with a smart phone too.
Website easy to use, order processing efficient and fast delivery without extra cost. Packaging effective, overall great shopping experience.
Unreservedly recommended to any man who wants to take control of his cloths shopping back from his mother or wife...
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