Ian Kitchener´s profile

Reviews (1)

Pixmania

If you buy anything, PRAY it doesn't go wrong.

Having spent a fortune speaking to Customer Service in the Checz Republic, I returned the DVD Recorder to the Dixons Group warehouse in Newark.
They emailed to say they would credit the price I paid (but not the carriage) to my Pixmania account.
When I tried to buy a replacement (which is what I requested every time I was asked), I found it was £4 more. I queried this and was told "tough"!
OK, I thought, I'll accept that and purchase one, only to find that they wanted to charge me £6.50 delivery!
Thats when I emailed [name removed]) and [name removed].
[name removed] then got involved and I was given another £11 refund to cover the difference, BUT in the mean time they removed the original refund from my Pixmania account and sent it to my credit card, TELLING ME IT WOULD TAKE 30 DAY TO ARRIVE.
So a simple replacement will now take 30 days before I can buy it!
[name removed] has now stipped replying to my emails and ...........ALL I WANTED WAS A REPAIR / REPLACEMENT.
Just been told the money will be in my credit card account in 4 days.
Why do we have to shout every time it get anything sorted, a company of this size (Dixons) should have efficent systems in place (Amazon have 5*) or do they make extra profit when people get fed up and give up trying.

18 April 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review.
I am sorry that you had problems with your product and that you needed to return it.
Unfortunately, as this warehouse is unable to repair or exchange for the time being, we will ask you firstly to contact the manufacturer for a repair. If they are unable to resolve this issue we will return the product for a pixpiggy refund to purchase a new one.
The item was registered on the 26/03/2012 and you were refunded automatically. The next day 27/03/2012 a refund was requested to your bank card and also for the delivery fees as requested. When a credit card refund is validated you will receive an automatic email to inform you that refunds may take up to 30 business days for “deferred credit cards” or 4 days for all other credit cards. A credit was issue the same time to cover any difference in price so that you could reorder from the site.
If you have not yet received this refund to your card or cannot access the credit given I would be happy to look into this for you.
I invite you to contact me on rachel@pixmania.com should you wish to discuss this further.
Best Regards
Rachel
Pixmania Mediator

Ian Kitchener´s profile

profile image of Ian Kitchener
Ian Kitchener
Reviewer
Male, 1947
Nottingham, United Kingdom

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