Having spent a fortune speaking to Customer Service in the Checz Republic, I returned the DVD Recorder to the Dixons Group warehouse in Newark.
They emailed to say they would credit the price I paid (but not the carriage) to my Pixmania account.
When I tried to buy a replacement (which is what I requested every time I was asked), I found it was £4 more. I queried this and was told "tough"!
OK, I thought, I'll accept that and purchase one, only to find that they wanted to charge me £6.50 delivery!
Thats when I emailed [name removed]) and [name removed].
[name removed] then got involved and I was given another £11 refund to cover the difference, BUT in the mean time they removed the original refund from my Pixmania account and sent it to my credit card, TELLING ME IT WOULD TAKE 30 DAY TO ARRIVE.
So a simple replacement will now take 30 days before I can buy it!
[name removed] has now stipped replying to my emails and ...........ALL I WANTED WAS A REPAIR / REPLACEMENT.
Just been told the money will be in my credit card account in 4 days.
Why do we have to shout every time it get anything sorted, a company of this size (Dixons) should have efficent systems in place (Amazon have 5*) or do they make extra profit when people get fed up and give up trying.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook