'Engineer' turned up two hours late to repair a NEFF dishwasher. Dismantled our built-in units to gain access (no problem there), and diagnosed the problem as a damaged hose ("probably gnawed by a mouse"). Left saying he'd order a new hose and would return to fix at a later date. Dishwasher left dismantled, as were the kitchen units. Expected a quick return, however received a phonecall the next day from the Repaircare office saying they would not return as the problem was caused by "customer misuse". UPDATE: Repaircare have reconsidered their earlier decision and now contacted us to arrange completion of the repair. Customer services were very polite and helpful, and contacted us a number of times to ensure everything was satisfactory. Replacement parts arrived in advance of the engineer (exactly as they said they would), as did one of their senior engineers later in the day. All issues resolved .
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