Ordered loads of things from Ribble - normally they are the best price or very very close and normally have a wide range of items available.... the items always arrive and come well packaged. Their customer service is good. They often have special offers on that are excellent value.
I have two small gripes :
(1) If you do need to return things, the postage costs are yours
(2) The web site can be slow
But all in all, the value and service outwight the small potential issues.
Came across Palicomps site a little by accident - I had decided to go with another name I'd heard of. However, the site was easy to use and the bespoke build was great value I ordered on line, without needing to speak to anyone. The next day, I had a call from Palicomp, checking on whether I'd intended to miss a DVI cable off the order (my mistake, I'd forgotton it). They also offered me a memory upgrade, upgraded graphics card and support/warranty upgrade at a great price, so I took it too.
The ordering process was slick, efficient and friendly.
My new PC arrived a week later, exactly when the sales guy said it would. It was well packed and just as I ordered (I even took the side off to check that upgrades were in the box and they were - no cheap sustitutions or corners cut).
I have been using it for a few weeks and it's great except for one niggling issue. The Palicomp basic wireless keyboard and mouse set are not up to scratch - the keyboard has a rattle as if there's something floating around inside and the mouse is very skittish and sometimes isn't recognised on start-up. So my advice is go for a USB wired set or an upgraded set or just get one from somewhere else.
To be fair to Palicomp, as soon as the issue was pointed out to them, they proactively offered to send me a USB replacement and when that arrives, I can post the dodgy one back (they say they'll pay for the postage). So much better than me sending the K&M set back and be without for several days waiting for replacement .
If they do what they say theyre going to, I'll be able to report on their excellent customer care as well as ther excellent buying experience and a pretty good product (keyboard-mouse aside).
SO FAR so good and so far a thumbs up recommendation from me.
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