The delivery and service exceeded the promised five days with my order of a ceramic bob arriving the day after I'd ordered it.
A week after receiving the order I had it installed and it was only then that I realised there was a small scratch on the surface of the hob and that part of the metal casing below the hob was bent.
As I'd have had to pay extra for a return visit if I'd waited for a replacement I had the hob installed without advising the suppliers. My old hob had already been removed. I can't say how they would have dealt with my query as I didn't contact them. I've deducted a point for the damage to the appliance.
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