Stephen Brown´s profile

Reviews (4)

Auto Europe UK

Hidden charges payable on pick up

Was forced to pay "mandatory winter vehicle charge" on pick up, an extra 35 euros.
I hate such charges, why cannot car hire companies show all chanrges up front, it is deceitful.
I won't be hiring from Auto Europe again.
stephen

09 April 2014

Reply from Auto Europe UK

Der Mr Brown,

Thank you for your feedback.

The fee is applied for all rentals collected in the winter months. When you book online the fee is shown in the terms and conditions of the bookings and also shown on your voucher:

#Mandatory Winterization Fee: Applicable for rentals commencing Nov 15 through Apr 30 approx. CHF 8.00 per day (Maximum CHF 80.00), paid locally, VAT included .#

We do have rates from our suppliers where the fee has already been included and you are not required to pay this locally. To select these rates when choosing your vehicle you must select the 'winter tyres included at the airport' which is shown by the car hire images.

If you would like further information please do not hesitate to contact our team on customerservice@auto-europe.co.uk

Many Thanks
Melanie
Auto Europe

Glasses Direct

Sent to incorrect address

Glasses sent to billing address rather than delivery address. Bit of a pain.

21 October 2013

Reply from Glasses Direct

Dear Mr Brown,

We have looked at your order, and the address your glasses were sent to was the one you selected as the delivery address when the order was placed. This would have been shown on your order confirmation email.

You can change your delivery address on-line by accessing your Glasses Direct account.

Kind regards

Team GD

Adzuna

Great for house prices

Very easy site to navigate, and provided me with very useful information on house prices and homes available.
Very fast search engine.

StressFreeParking - Meet and Greet

Great service

Was met on time at airport.
On return journey I waited just 5 mins.
Great service.

Stephen Brown´s profile

profile image of Stephen Brown
Stephen Brown
Reviewer
Male, 1956
United States

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