I have ordered stuff off them before and never had a problem. This time when i opened the box both the battery and charger were missing. Both boxes had been opened before being supplied to me although the delivery packaing was intact and unopened, so i assume it was opened before it was packed, so they should have noticed that the battery and charger was missing. I rang the help line and they have promised to send out the charger and battery seperately which is why this time i have only given four stars, previosly i have always given 5 for the service
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