Denise & Paddy´s profile

Reviews (2)

BestPet.co.uk

A wonder it arrived!

I had the Adaptil diffuser delivered to my office address and gave my name and department on the delivery address details.

The diffuser did arrive in 3 working days, but it had been packed in a jiffy bag with no additional packing and did not have my name or department name on the outside. The office post room had opened the bag to try and identify the recipient and luckily the delivery note had my name on it.

When I finally received it, it had therefore been opened and had obviously suffered a bit in the post as the box was squashed and come open. Fortunately the diffuser was undamanged.

The packaging and identification of the item was inadequate and spoilt the otherwise easy ordering and quick delivery service.

30 October 2012

Reply from BestPet.co.uk

Dear Denise & Paddy,

Thank you for your feedback.

Firstly we would like to apologise for the way in which the item was received.

With regards to our policy for when a customer receives a damaged item, our policy is that we request photographic evidence, to help us process a claim against the courier.

I have requested for the Accounts department to put a voucher on your account, to be redeem against a future order.

If you would like assistance in using the voucher, please do not hesitate to contact us and one of our dedicated and committed customer services advisors will be more than happy to assist you.

Kind Regards
Bestpet Pharmacy

Petshopbowl

10 out of 10

Easily found the dog food I was looking for on the website, easy ordering, free delivery, arrived in 2 days, well packed and a little free treat for Paddy too! What more could you want from a company?

Denise & Paddy´s profile

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Denise & Paddy
Reviewer
Female, 1965
United Kingdom

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