I ordered a "cushion" of funeral flowers to be delivered to the funeral directors. After I'd ordered I spotted the negative comments made about iFlorist and panicked a little bit. I sent them a message via their website but didn't get any response. However, I telephoned them and they confirmed that everything was fine. I received an email the evening before the funeral to say the flowers had been delivered (It would have been too early on the day of the funeral for them to be delivered). The cushion was beautiful and I was very impressed. I have dropped a star from the rating because although everything turned out perfect, I do think they need to look at their communication issues, not responding to queries left on their site. Also whenever I tried to get in touch via their "chat" feature on the website, all features were "offline". I was also unable to track my order despite being registered on their site. Apart from that, all went well
Will definitely order from Pet Shop Bowl again. I ordered two bags of Wagg complete dog food, one for my young GSD and another (the senior) for my old Goldie. Excellent communication all the way and food was delivered three days after ordering. Much cheaper than our local pet shop and less the hassle of carrying! Only thing is, I had given instructions for delivery to leave in the back garden if no-one was home and they left it with a neighbour which was a little inconvenient (especially as our neighbour felt obliged to carry it to my house!).
As previous reviewer, nice touch with the free biscuits, although having two dogs and only three biscuits created a bit of a problem!
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