I purchased a Samsung Smart 3D TV over one month ago, which was supposed to come with 4 3D glasses as part of the deal for £999. In fact the box I was told had 2 glasses only had one, which meant I was promised to be contacted as they would need to order the remaining 3 glasses. 2 weeks later I had to constantly chase Richer sounds, even though they had a received order for new glasses, no one bothered to contact me, though they took down my details and everything.
I ended going down to collect the glasses only to be told they only have the glasses paired, so they gave me one pair and they promised they will let me know as soon as the last single glass arrives in store. 1 month plus down the line, no contact or anything from Richer sounds staff in Kingston, I called and was told we have you remaining glasses in store, can you come and collect it. I said you have it but not bothered to contact me and you waited for me to call you and now you want me to come down and collect it. The staff member replied " we can post it to you, we have you address on the system, guess what 2 weeks later, I am still waiting for the final 3D glass. Even though Richer sounds states on their website you have 14-15 days to return any product if you're not happy with the service.
I am still waiting for the final glass to arrive, but never again would I walk into Richer Sounds again. One star is even making them look good, it is a disgusting
Dean Clark found this review useful
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