Initially obtained the quote from the website which allowed various flexibility though on a few occasions I had to contact their sales team and every time was dealt with efficiently (Andy is excellent). Order then placed had a call within the day to arrange for the survey. Survey was fine and no hidden extra's the engineer explained through items that I should be aware of (fitting etc). Order then placed and as agreed this was 50% of the final outstanding value.
Fitting went without issue - the fitters were very professional and were happy to discuss any aspects of the fitting. I had a keyfree system fitted (more later). Very happy with the quality of the door which is excellent and the fitting. We had one minor issue which was a security chain not fitted by accident but emailed Andy who organised the engineers to contact us, at that point we decided against the chain but they were still happy to send it to us should we ever wish to use it. Final payment occurred a couple of days after final installation.
Regarding the keyfree system we had a real debate about whether to go for this or not - I am really pleased we went for this option. The system is straight forward, opening from the inside is by pressing a button in the handle. From the outside either by a numeric code (up to 10 digits) or by the key fobs supplied. Now no longer have to worry about any of the family getting in. Setting of code is very straight forward for amending the main code or adding and removing the visitor code. On other reviews of keyfree there has been comment regarding the voice confirmation - silent mode removes most of the confirmation but leaves the confirmation that the system has been deadlocked - personally I am happy about this and if like me you are never sure the door was locked the verbal confirmation does assist :)
Ian Richardson found this review useful
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