So I placed an order a while back and a parcel arrived nice and promptly, but one of the items in the parcel was incorrect.
I emailed and opened a support ticket the day it arrived. Now that fell into the middle of Chinese New Year - fair enough I thought, they'll still be getting my emails and will reply as soon as they get back from holiday.
Well they've been back for a few days now (since the 18th Feb) and still no reply, I've been emailing and updating my support ticket every other day. But with still no response.
They would've been given 5 stars for prompt service. But as they don't appear to know how to reply to emails they get 2 stars.
BTW, I'm still waiting for them to reply - hopefully this will jog them along a bit.
If my replacement arrives soon, I will use them again, and just put this down to the person who packs the boxes being a little simple in the head :)
Hurry up LinkDelight, you're loosing customers!!!
UPDATE: My replacement battery grip arrived today :) The returns process is very simple, once you've heard from LD they ask you to take a photo of the incorrect item, then one the return is approved pop the item in the post and send a scan of the post receipt (too prove you sent it).
I will use them again, the response to customer queries might not be the fastest but they do stick to their word and their prices are awesome.
Thanks for sorting it out LD!
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