We bought a 2 and 3 seater Supreme sofa from DFS Gateshead. We have had an ongoing issue with the 2 seater sofa in that a repair to an underside zip had caused the electric recliner not to move correctly. This in turn caused scuff marks on the leather of the frame and kickboard of the recliner. DFS did try their best 4 times to get the correct match for the leather on our sofas but unfortunately this was not possible, as hide is a natural fabric - and after two years - even we knew this was going to be a mammoth task. After the fourth attempt at a replacement leather seat cover which did not match; DFS offered that we could go into store to have a look around and pick out another suite. This was done and we were very well looked after on the day we went in - nothing was a bother - unfortunately we did not see the store manager of the Gateshead branch (who wanted to deal with this personally) but we saw a relief manager called Dale. He was excellent and made sure that we were happy with our choice. All of the staff we dealt with in the store were friendly and helpful. After what could have been a disaster DFS staff restored our faith in the company.
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