Myhermes

Parcel tampered with and contents stolen!

I purchased an expensive gadget from a major retailer with an exceptional reputation (that was the reason we purchased from them in particular)
Little did i know the courier they would use would be herpes.
As soon as i was given the box i knew something was not right as it was so lightweight and no movement inside, then i noticed the packaging had been tampered with (yes tampered with, not accidentally come apart and the contents fallen out but tampered with).
With the courier still there i started to remove the inner packaging to reveal an empty box (i didnt even have to open the box because of the tampering)
I refused to sign for it whilst my Husband got on the phone to the retailer. The courier (still on my doorstep) spoke to the retailer and confirmed what had happened and the retailer told the courier how to proceed and that they could now go.
The retailer asked us to give full details of the tampering and they were even more surpised because the box had been despatched inside one of their own heavy duty mailing bags.
Not only had herpes ripped open (and disposed of) the mailing bag but some sticky fingered oik had then tampered with the box and stole the contents.

I cannot for life of me understand why major retailers are damaging their own reputation by using such a 2nd rate shambolic, thieving courier company.

City Link

Top Performance, Came exactly when they said

Purchased an expensive item from a major High Street and On line group. The reason i used the supplier was because of their reputation.
Unfortunately they sent my parcel by hermes. The box had been tampered with and the contents stolen. I advised the supplier immediatley who organised a replacement to be sent by city link and it would be with me by 10:30am the following day.
I was kept upto date with the online tracking and my item arrived before 9am and was delivered by a pleasant chap.

Thank you City-Link for doing exactly what was promised.

Keiron Gordon found this review useful

Interlink Express

A consistant and reliable service

One of my suppliers has used this company for a while.

The online tracking system is easy to use and i particularly like the fact that you get an email / text message to give you an hour window of when your item is due to be delivered.

They always turn up promptly and the driver is pleasant and helpful.

Wish all of my suppliers would use this company, it would make my job a lot easier.

18 September 2012

Reply from Interlink Express

Hi JPW,

Thanks for taking the time to post such a nice review - it's much appreciated :)

If you ever have any queries, be sure to get in touch - socialmedia@interlinkexpress.com

Kind regards,

Bobby.

Parcelforce

Very prompt service

My supplier had sent an order by Yodel that should have been delivered on Friday.
Due to Yodel being utterly incompetant and useless, i rang my supplier at 4pm on Friday and they told me they would resend the parcel by Parcelforce for Monday.
I wasnt sure whether they meant they would send the parcel on Monday or it would be delivered on Monday (due to it being late on Friday afternoon when i rang) either way i didnt mind because anything would be better than the lack of service from Yodel.
Well, 10am Monday morning parcelforce delivered by order. The driver was pleasant and proffessional.
Well done to both my supplier and Parcelforce for being effecient and for clearing up Yodels sloppy mess (again)

Yodel

Why are reputable companies using such a dreadful company

Yet again having waited in all day my parcel never arrived. I checked on the tracking system and the status had been updated to:
No One To Receive Card Left
I have been in all day and a card (yet again) is nowhere to be found

This shambolic company havent been near my address, this i know because i even went to the effort of going through the cctv footage and surprise surprise no yodel delivery was ever attempted.


Dont think that i am just complaining for the sake of complaining, this has happened a number of times this year with this delivery company (and we are still in March).

Why are large, reputable companies using Yodel as their delivery provider?

They have lied that they ever attempted to come to my address, they have lied that no one was in, and they have lied that a card was left.

I have rang my supplier and complained to them directly because whenever i have complained to Yodel in the past, they havent even have the courtesy to acknowledge my contact, let alone reply.

If you are also having problems and you have ordered something, waiting for it to be delivered and your supplier has used Yodel, I urge you to complain to your supplier as well as they may not be aware of the poor service Yodel are providing.

Dont know if this is just a problem in this area (Leicestershire) but fed up with being lied to.