Ben Simpson´s profile

Reviews (1)

Just Eat

Stay well clear!!

Before using this service I suggest you take the time to peruse their outrageous terms and conditions. Essentially they contain all the disclaimers necessary for Just Eat to do you out of your money.

The prices are incorrect, but it's not Just Eats problem! They are apparently not responsible for ensuring that prices are correct. Furthermore, incorrect prices do not entitle you to a refund.

The communication between the website and the user is at best extremely poor and you're never sure whether or not your order has been placed. You WILL end up calling the restaurant directly, which if you had done in the first place you would have received a better service and the correct prices.

Overall, I would not only not recommend this service to anyone, I would actually go so far as to advise AGAINST it. It got one star because I could not give it any lower. It is a legal scam.

02 April 2012

Reply from Just-Eat.co.uk

Dear Ben,

I'm sorry to hear that you are unhappy with the way our site works and that have decided you won't use us again. It is important that customer read the terms & conditions of the site as they are agreeing to them when creating an account.

Our website contains a large number of menus and it is always possible that some of the menus may be incorrectly priced, All of the menu details are provided by the restaurant and are correct at the time of publishing. All of the restaurants on the website are independent businesses and it is their responsibility to inform us of any price changes relating to their menus. If we are informed by a customer that the prices are incorrect we will contact the restaurant to confirm this and make the necessary changes.

When placing completing your order you will receive an on screen message confirming your order has gone through or informing you that your order has been rejected, at the time this is displayed automated emails informing you of the same thing are send out, If this hasn't been your experience I would be grateful if you could email me the details of the order it relates to so the matter can be investigated. My email address is trustpilot@just-eat.co.uk

Kind regards,
David

David Farrer
Senior Social Media consultant

Ben Simpson´s profile

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Ben Simpson
Reviewer
1984
Croydon, United Kingdom

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