Call centres have moved abroad. Customer service goes down the toilet. Have been with Virgin for over 10 years now moved to O2. They are rude and they would not even send me a letter or email to confirm that I had paid off my contract. Said they could only send text - and that never arrived.
Coverage is adequate. But International calls very expensive. £1.25 to call from the USA compared to 97p with O2.
They have very few shops where you can go in and complain and even then they have to ring somebody up.
Do not go near them for mobile contract. Enough said
Robert Richardson found this review useful
Never ever use this company. Their after sales service is worst I have ever experienced. Our washing machine, which is still under warranty, has been leaking water for nearly a month now. We have had 3 engineers visit so far, cancelled appointments, told the parts have been ordered...then told they have not been ordered. Told that after 2 visits if they can't fix it you get a new machine,,,then told later that that's not true. The list is endless.
Tried to give zero stars, but the review would not let me.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook