Thelma Sweeney´s profile

Reviews (1)

INFURN.com

NEVER ORDER FROM THESE GUYS

AND THE STORY CONTINUES....

Previous poor reviews posted for infurn sparked a very a apologetic phone call from the 'new management' team saying that my experience was not typical - unbelievable. I received confirmation from Sonja Harris, their Customer Relations Supervisor, who confirmed that I would get a refund of my delivery charges and the charge for 2 x Bean Bags order but received in such poor quality they agreed to honour a refund. I received an email to say that a refund had been processed but.......

GUESS WHAT...... NO RESPONSE AND NO REFUND AND IT IS NOW 6 WEEKS AFTER THE CONFIRMATION WAS RECEIVED.

I will not let Infurn get away with this level of service and will pursue them through any means possible. I hope this review serves as a stark warning to anyone thinking of buying through them

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Another unsatisfied Groupon customer
I ordered 3 bigboy bean bags and after 4 months 2 arrived. 1 is still to arrive 6 months after the order and now I see nothing of the delivery on Infurns website
The 2 that I did receive are marked and clearly not of good quality and having been asked to send pictures to prove it this is the response I received from Infurn:

Dear Thelma,

Thank you for your email.

Our filling is made from recycled materials of which some of the material is dark in colour and can be seen through the cover of the Lime Green Bean bags.

Unfortunately there is nothing we can do about this, we can only suggest storing the filling in an extra bag.

As far as we are aware, this problem is only found in this colour product.

Kind regards,

Mike


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INFURN
www.infurn.com

DO THEY THINK THAT I AM THAT STUPID OR THAT THIS IS AN ACCEPTABLE ANSWER???

If you are reading this review before you order then think again as they are a terrible company to do business with and you can never get hold of them. This includes them changing there website at times to stop you even being able to review you order status. Very customer focused!!

Stephen Frank Mortensen found this review useful

Thelma Sweeney´s profile

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Thelma Sweeney
Reviewer
1964
Maidenhead, United Kingdom

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