Martin´s profile

Reviews (4)

Spartoo

Excellent service

Ordered Clark's boots, which arrived v quickly. Found the size I ordered to be a tad too small, so I returned them using Spartoo's free returns service and was instantly refunded when they received them. Very impressed.

Audio Express (Creative Audio)

Excellent price, service and delivery

Bought an Audiolab 8200CDQ. Very smooth purchase and delivered within 1 working day. Would recommend Audio Express.

ECCO Shop EU

Failed in key areas

Was unable to enter full address during online purchase, which caused delivery problem. When shoes did arrive they were very badly packaged. The box was in an UNSEALED flimsy plastic bag with the address on. The bag had clearly became undone during the the journey, due to the poor packing used. I returned the shoes for a refund and postage from UK to Denmark was over £18. I am currently awaiting a refund of my purchase price. Return postage is not refundable.

10 June 2013

Reply from ECCO SKO A/S

Dear Martin,

Thank you very much for your review on Trustpilot. We are very sorry to hear that your experience was so unsatisfying to you. We always try to provide you with as much information as possible, I am sorry that in this case it was not sufficient.

It is one of our key priorities to make sure that all items are packed properly.

We apologize for this inconvenience and please be ensured that we will process the refund for your returned item as soon as we have received your item at our warehouse. When the refund is processed, you will receive a refund receipt from us.

I do hope you will give us another chance to show we can meet the highest standard and make you feel a bit more satisfied with your order.

If you have any questions or remarks please feel contact us.

Kind reagrds,
Urszula
customer support
shopeu.ecco.com

Alton Garden Centre

Excellent price, purchase and delivery

Very happy with this purchase: good price, easy ordering and next day delivery. Highly recommended.

Martin´s profile

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Martin
Reviewer
United Kingdom

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