Having built systems for years and got bored of it, I hunted high and low for a decent company to build my next system, and found good reviews for Cougar elsewhere, so rang them to try out their customer service. I spoke to David whom I found extremely helpful and immediately placed an order. I wanted 3 year hardware support so I had to be sure they would be able to respond if things went wrong.
The website was easy to navigate and I spent around £2k putting a system together, when I raised a few queries after ordering they were very helpful and upgraded some of the components based on my requirements.
Alas the the courier company managed to break into small pieces, and Cougar very kindly started work immediately on a replacement system whilst waiting for the delivery claim to be processed.
I've found them *incredibly* pleasant to deal with, and I call people a lot to check up on things. Even sourcing different or higher spec components was no problem at all.
Having dealt with 100's of people in the computer industry over the course of my career I would struggle to find a more professional outfit. I'm only sorry that one day they may get too busy as people come across these reviews.
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