I had two leaks from my pool, from the drain valve & the circulation pump. The response to my initial phone call to Hot Tub Barn was to charge me £99 for a call-out to look at the problems. This simply confirmed the leaks & I was subsequently quoted £750 to replace the pump & drain valve. Replacing the valve was roughly half the total & seemed particularly high as I knew the cost I could get the parts for. The response was a take it or leave it ‘you can do it yourself if you want to’!
I called back to discuss an idea I had for a cheaper alternative to replacing the valve. This time it was the owner who answered & he could not have been more helpful. He told me my solution would be fine. He would replace the pump for just the cost of the pump, around £250, ‘as the call-out charge had already paid for the labour’. In addition, they would fit the parts to solve the valve leak at the same time, if I obtained the parts myself (which I did at a cost of under £10).
In addition, during the second visit the people from Hot Tub Barn noticed a problem with one of the covers & fixed it, again at no additional cost.
So, after being very unhappy about how I was treated initially, this was partially mitigated by the final outcome.
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