After I got the item dispatch text and email from DPD , I asked for my item to be left with a neighbour as I was working from home only part of the day (and therefore could be out when delivery was made). Instruction was acknowledge by text by DPD. I live on the ground floor of a block of flats, all fully connected via intercom to the main building door on a main road. I assumed delivery would not be an issue. Later that day received notification nobody was in to sign for the delivery, which surprised me a little (there's dozens of flats in the building).
Because I was at work for the rest of the week therefore not able to take delivery (and also now worried the same thing would happen the next day) I paid directly on the DPD website and upgraded to Saturday delivery (an additional £12 charge). I received an email confirming Saturday delivery and my payment reference confirming the transaction and left it at that. (There was no point checking my tracking details 4 days in advance).
Saturday morning arrived, I had received no text or time delivery confirmation (but my card had been charged) so checked the tracking page and it turned out my item had been returned to sender 1 day before that!
Contacted DPD immediately, the lady on the phone offered no explanation, couldn't understand why the item had been returned. Told me to contact the seller who provided me with a refund and told me to expect a call from DPD to apologise and issue a refund for the extra charge.
DPD have not contacted me at all, while I have received the refund, they have not said sorry or explained how they were able to take a payment for Saturday delivery and then not just fail to attempt delivery but actually return it to the sender! (all without notifying me in advance). Pretty shocked at the level of service.
Pre-pay credit & apology received from Parcel2Go, I have updated my rating to reflect this.
Very disappointed. Courier failed to turn up for a collection two days in a row. Both times no reason given by the online chat representative when I queried it. When I rebooked collection for the second attempt, I asked for the courier to be given my mobile number in case of any problems. I received no contact or an apology when I queried this second failure.
The online chat service is slow and they are very abrupt when dealing with you. I asked for a simple explanation why the courier had not shown up and they could not provide one, they just kept asking me to rebook my collection - pretty pointless.
Won't be using again.
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