Mary ´s profile
Reviews (3)
BathEmpire
Good service but disappointed that product differed from photo on website.
We had been particularly looking for an all glass wetroom screen with as few chrome/rubber bits as possible. We thought we had found the ideal product -easy clean glass and only chrome upright support - at a really good price. Customer services very good as they responded to my e-mails about delivery day very quickly ( not yet moved into bungalow so needed to know when to be there). Unfortunately TNT sent only 1 man with delivery and he couldn't manage to lift it by himself! Fortunately my husband was able to help - I wouldn't have been any use at all. When we opened it up we were disappointed to find that the bottom of the screen also had a chrome strip along the full length! This is not evident in the photos on the website therefore totally misleading. They responded to my complaint very quickly with a returns form but the whole procedure seems to involve quite a lot of hassle. I am annoyed that the product isn't what I thought I was buying.
Bathroom2u.com
Helpful and no problems.
Had query about wetroom drain which was answered very quickly by return e-mail. Order arrived promptly and was well packed. Rang helpline with further fitting query and they were very helpful.
Would certainly use them again.
Reply from Bathroom2u.com
Trueshopping
Excellent customer service.
Had purchased a designer radiator in September 2011 and had intermittent problems with a leak from one side. We had tried everything to cure it. Husband finally rang up expecting a battle. Staff couldn't have been more obliging. New radiator sent out so that we could use packaging to return faulty one when we were ready. We were told to ring up and carrier would be sent to pick it up. Truly excellent service which is a rare thing these days. I would recommend using Trueshopping without question.
Mary ´s profile
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Thank you for your review and comments, pleased to hear that we were able to provide all information that you required.
Joanna