I was informed by FU that my gas and electricity accounts had been transferred from British Gas to FU on October 31st 2012. I subsequently found that my gas account had not been transferred, and despite numerous telephone calls and emails, with many promises, I find that my gas account has still not been transferred and I am therefore paying both companies for the same product. I wish I had never encountered FU and I certainly would caution others to avoid the company like the plague!
It's now mid-July and after many more promises, the last of which was a promised final bill and subsequent refund at the end of June. Nothing has happened. Is that a surprise? No!
Rachel Lightbird found this review useful
I received an emailed acknowledgement on the day that my two mobiles were received by Money4urmobile, and a couple of days later I received a cheque for one phone and shortly after that I found a deposit in my bank for the second phone. I couldn't wish for a better experience than that!
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