I was shopping around for my very first fine watch, and Watchfinder had some of the best prices I've ever seen for the particular watch I was looking for. In addition, their website is probably one of the best I've encountered on my search. It's professional looking and user-friendly. I live overseas in Canada, and it was hard to find an online pre-owned watch store that was willing to ship to me without any major hassle.
I used the contact form on the website to ask about the watch I wanted, and received a response from Tom Holland the very next day (which ended up being about 12 hours probably only due to the time difference). He promptly answered all of my questions, assured me that the watch was in perfect condition and explained the whole purchasing process. Since Watchfinder doesn't accept credit card payments for international orders, I had to transfer some funds over first to send the bank wire, and so Tom worked with me to set up an account and accepted a deposit to hold the watch while I waited for the funds transferred.
My payment was applied to my account immediately after they received it (just a couple of days), and I received an email from Jade Campbell confirming my shipping information. My order was picked up by FedEx the next day and I received the watch just a week after, including the time it took for the package to clear customs. When the package encountered a hiccup in the tracking, I emailed Jade and she followed up with FedEx for me immediately.
I couldn't be happier with my watch! It is in perfect condition as Tom assured me, and was sized to my wrist as I requested. Even with duty and brokerage, I still got it for almost over 40% off the retail here in Canada. Yes it's pre-owned, but no one can tell. A watch will get normal wear and tear sooner or later, so I have no problems buying pre-owned and I'm glad Watchfinder helped me have a great first experience with that.
Overall, I'm extremely happy with my purchase from Watchfinder. The staff was professional and responsive, and the item and what it came with was as described so no surprises. Yes, you don't get the convenience of paying with a credit card if you live outside of the UK, but that's just a very minor inconvenience for the service and product you are getting. Shipping cost is reasonable is service is quick, as long as FedEx is doing their job and your package doesn't get stuck in customs for a few days (which mine did thanks to some forms FedEx wanted me to sign so they could clear my package for me).
I have already told a couple of people about Watchfinder, and hope that they will receive the same level of service that I did and find what they are looking for. I will definitely consider purchasing from Watchfinder the next time I am in the market for a fine watch!
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