Alicia Mortlock´s profile

Reviews (1)

DPD UK

One star really is too high for this company

Before Christmas, three parcels went astray with a week; two for me and one for my next-door neighbour,

The driver had signed for two of them himself (I fail to believe DPD that Knitwillo, my company name and a knitted frog had signed for my parcel despite the protestations of the company) and left them at an empty house in the same road. One eventually found its way back to my house via the house owner when he returned from holiday. It had been left outside in the elements and was worse for wear. My neighbour eventually found the second of these parcels, her phone, in the garden of the same house after I suggested she might find it there.

It took me four days to get the second of my parcels delivered, it had been hopping from one van to another according to the driver (nothing would surprise me, I'm guessing even the parcel got fed up being stuck in DPD's non-delivery service). Both my non-deliveries resulted in lost orders my end. I contacted both companies and put them in touch with each other. One company contacted me personally to say that DPD had completely screwed up their Christmas deliveries.

Yesterday, knowing their track record, THREE of us stayed in to take delivery of my order (if I'd known the supplier used DPD, I wouldn't have ordered with them). The order didn't turn up but guess what? I got that familiar message that they tried to order but no one was in. Trouble is, because they didn't bother even trying to deliver, I don't have the necessary card to rearrange delivery. Nor do I have the four days and hours of frustrating calling time to try to explain to their customers sales people (yeah right, I'm laughing!) that I really am telling the truth and they should be employing honest and reliable delivery drivers.

The order was tulle with which I was going to be making fairy tutus for a craft fair this weekend. If I am Cinderella with no tutu and DPD are the ogres of this fairy story, who will be the brave knight who will rescue us all from this appalling company?

04 April 2012

Reply from DPD UK

Hi Alicia,

Really sorry to hear about these problems :(

Please email socialmedia@dpd.co.uk and our team will look into the matter for you. Can you include the parcel reference number and a phone number.

Thanks, Bobby.

Alicia Mortlock´s profile

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Alicia Mortlock
Reviewer
1960
Stambourne, United Kingdom

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