Nat´s profile

Reviews (2)

Lenstore

Paid for next day delivery which did not happen

I was short of contact lenses so I ordered some replacements on Express next day delivery, for which I was charged £10. I ordered on 16th January. The order stated that the lenses would arrive before 6pm on the next day. They did not.
They arrived on the Saturday 18th. Not good enough.
Also the ordering system is misleading as you think you are paying £13 for a complete set of lenses whereas in reality this is only for one eye.

22 January 2014

Reply from Lenstore

Dear Nat,

Thank you for your review.

Our Royal Mail Delivery service is a signed for service guaranteed to arrive the next working day by 1pm though we would like to sincerely apologise that you did not receive your lenses on time.

Please rest assured that a member of our Customer Services Team will contact you shortly to further discuss.

Kind regards,

Bianca

Jacinabox

Excellent

Whole process very fast and gift arrived in plenty of time for child's birthday.

Nat´s profile

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Nat
Reviewer
United Kingdom

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