Gordon Champ´s profile

Reviews (1)

Pixmania

Disaster!!!!!

I'm sorry... but my whole experience with Pixmania has been a total disaster..

The order was sent out quite quickly, but they delivered it to the wrong address..! Luckily the person there declined the delivery..
It took ages to get through to the delivery people to find out that as a resuilt the order was being returned to sender.

And emails I got from Pixmania were generic and useless. I eventually got one where they stated that my order was again on its way to me, and would be there soon.
The tracking number they gave to me was of the order on its way back to them!

I have now been told that I have to WAIT till the order goes the whole way back, be checked.. before it can be resent.

I needed a monitor by the weekend, so I asked if could I ordered a second one, and just cancelled the first one..
"Yes sir.."
ok and if I use the 24 hour express will it get here for tomorrow..
"No sir, as its after 12pm."

Generic, useless and factually incorrect correspondance from the customer services team, which has directly screwed up the order.

If they had told me what I needed to know at the start of the week, Icould have sorted something else out...

I would NOT recommend using these people... other places might be a tenner more expensive, but its worth it. I think I've spent more than that on phone calls trying to find out whats going on....

18 April 2012

Reply from www.pixmania.co.uk

Hello

Thank you for your review. I am sorry that there was a problem with your address, and that you were not satisfied with our after sales service.

I would be happy to look into your file and investigate the problems you have had, in an effort to resolve them as soon as possible.
Please contact me on rachel@pixmania.com with your order details so that I may contact you directly, with a resolution.

Best Regards
Rachel
Pixmania Mediator

Gordon Champ´s profile

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Gordon Champ
Reviewer
1977
London, United Kingdom

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