Beverley Nash´s profile
Reviews (2)
Pioneerbathrooms
Absolutely and utterly APPALLING. Pioneer Bathrooms and Heat and Plumb have no conception of customer service or dealing fairly with the customer.
Absolutely and utterly APPALLING. Pioneer Bathrooms and Heat and Plumb have no conception of customer service or dealing fairly with the customer. DON'T TRADE WITH THESE PEOPLE.
Here's the e-mail string. NO APOLOGIES, NO OFFER OF REPLACEMENT, NO MONEY RETURNED. Just 'we don't care'. You decide.
From: jo@heatandplumb.com [mailto:jo@heatandplumb.com]
Sent: 22 February 2012 14:22
To: ettebel@btinternet.com
Subject: www.heatandplumb.com Confirmation of Delivery - 90111509
Dear Miss Beverley Nash
I can confirm that the following product(s)
TECEVEC750 - Heatec EV Eco Air Panel Heater with Digital Control and Optional 7 Day Timer Remote Control - 582mm High x 540mm Wide - £108.39 (quantity of 1)
on your order (90111509) are in stock and have been dispatched .
You can expect to receive your delivery on 23.2.12
Deliveries are made between 8am - 6pm; unfortunately no specified time frames can be given.
If the date specified is not convenient, please contact our Customer Service team on support@heatandplumb.com and we will be more than happy to re-arrange a more suitable delivery date.
To track your order online, please go to the following link: http://www.heatandplumb.com/acatalog/track_order.html?on=90111509&dt=1329815714
Kind Regards
Jo
jo@heatandplumb.com
Hi Jo
I’m not happy with the heater. Some of the panels are badly fitted. I wish to return it and quite probably swap it either for a new one of this make or the ‘better’ Heatec Eco range you have on your website. Please can you tell me what we do to effect this. If I order a new one can the courier simply collect the old one and return it to you? Also whichever heater I have the next time needs to be checked before it is sent out so this doesn’t happen again.
Many thanks
Bev
Beverley Nash
Choose your dog
for a lifetime of JOY!
www.howtochooseyourdog.com
From: jo@heatandplumb.com [mailto:jo@heatandplumb.com]
Sent: 24 February 2012 11:18
To: ettebel@btinternet.com
Subject: 90111509
Good Morning
I have spoken to our supplier and they have requested photos as they have never had a problem like this, could you email them to support@heatheatandplumb.com.
I totally agree with you about a lifetime of joy, we re-homed 2 retired greyhounds, 1 of which is the comedian but both give joy.
With Kind REgards
Jo
Beverley Nash
-------------
Will do as soon as my camera arrives from the repairers. I can’t download photos from my phone easily.
Bev
Beverley Nash
Choose your dog
for a lifetime of JOY!
www.howtochooseyourdog.com
From: Beverley Nash [mailto:ettebel@googlemail.com]
Sent: 04 April 2012 15:36
To: support@heatandplumb.com
Subject: Faulty heatec EV 750 air panel radiator
Importance: High
Hi
We purchased from yourselves the above radiator which arrived well packaged but it was very badly put together. When we first tried to contact you you immediately asked for photographs of the item. We did not have a camera at the time as it was being repaired and the phone cam could not be downloaded into the pc. When we had the photos ready within the 30 day statutory refund or replacement period as outline in the sale of goods act 1979, you were in the process of a changeover to Pioneer Bathrooms under change of ownership and there was no way to make contact by phone or e-mail.
I have enclosed the photographs of the offending item as requested by yourselves to show the problems we have had.
Under the sale of goods act 1979 Heat And Plumb, and the new management company Pioneer Bathrooms are responsible for supplying goods which are
• Of satisfactory quality
• As described
• Fit for intended purpose
• Appropriate to your requirements
The item certainly was not of satisfactory quality as you can see in the photographs, now that we are able to contact you again.
I was pleased with the initial response and service from Heat and Plumb, and would hope that this good service would be resumed under the new ownership, to avoid any unpleasant repercussions.
I can quote chapter and verse from the sale of goods act should you require it.
Note as follows “Unless otherwise specified (for certain types of products), you should be able to send the items back for free, and not incur any additional charges such as a restocking or admin fee.”
I include below the e-mail string: most recent e-mail first
REPLY OF TODAY'S DATE
Good afternoon
Unfortunately your contract was with Heatandplumb .com. We at pioneer bathrooms are unable to help you Any queries with this matter please call 08458288899 and ask for Chris
Kind Regards Lesley
Heatandplumb Support
Customer Service Team
Tel: 01208 812587
E-mail: support@heatandplumb.com
www.heatandplumb.com
Pioneer Bathrooms
Reported to Watchdog and Don't Get Done Get Dom
NO APOLOGIES, NO OFFER OF REPLACEMENT, NO MONEY RETURNED. Just don't care.
Reply from Pioneer Bathrooms
Beverley Nash´s profile
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
Unfortunately, Lesley is correct. Your contract was with HeatandPlumb.com Ltd, and this company has gone in to liquidation. Pioneer Bathrooms simply operates the website; we purchased it as a liquidated asset from HeatandPlumb.com Ltd on the 22nd March 2012.
Pioneer Bathrooms are responsible for any order placed on or after the 22nd March 2012.
I would suggest taking this up with your credit card company if you feel that the item was not fit for purpose; they may be able to help.
Regards,
Chris