Nothing will be delivered - ever...
With so many online businesses getting it right these days I foolishly assumed WHSmith (being a large company) would offer some level of customer service - this is not the case and I would strongly recommend anyone considering ordering from them to think again and go with anybody else. From this experience I will certainly never be using them again.
I ordered a pen from WHSmith online on 19th January with stated delivery of 5-7 days. Following no delivery I sent numerous emails to the customer services (more than half of which remain unanswered) and the responses I did receive stated that they were still awaiting stock from their supplier. Some of the email responses might as well have been automated since I was once advised that the "book" I had ordered was out of stock - not very informative since I had ordered a pen!
At this stage the item was still listed on the WHSmith website as 5-7 days when I had already waited for over 2 months. I sent a final email requesting if this item would ever be delivered since I would be prepared to swap to an alternative. This email was also unanswered and, subsequently, having checked "My Account" on 5th April it would appear that the order has been cancelled (no notification of this was sent via email) and the alternative is now also out of stock.
They have a website
No delivery, customer services lack of response, customer services lack of intelligence
What a shambles! Spend your money elsewhere - you'll get more for your money from a wishing well
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.