Have moved from plusnet from Orange, and found that plusnet customer service is absolutely amazing. They keep you informed via email and SMS (if you want) with regard to any issues you might be having. Feeling like a really valued customer. Can't recommend them enough!
I've been a customer of Dominos for many years and I've always found them to be exceptional. My local store (Bordon, Hampshire) are always courteous and keen to ensure I receive the best deals at the time. Delivery is pretty good (sometimes a little later than I'd like). Even went out of their way to give my daughter a balloon when we placed an order in shop last year.
Great customer service Dominos!
Have been an Orange internet user since the freeserve days!
Spoke to Orange at the beginning of November to enquire about the prices of their new fibre packages. Couldn't get any decent deal so decided to stick to my current non-fibre package. Middle of December, noticed a message on my online account saying "an order was being processed". Phoned Orange around the end of December to enquire what this was, only to find out that they had started to process a fibre order from my call in November - even though I didn't want it. They admit a mistake, since the order hadn't been placed properly. Unfortunately I used this opportunity to enquire again about prices but, since still not a good deal, declined and was told the erroneous order would be cancelled.
Today, noticed a bill for over £100 on my account - phoned Orange, they are still progressing an Orange fibre order and have no record of my trying to cancel at the end of December! Have now had a "miss-sell" case raised (even though I wasn't actually miss-sold, since I didn't agree to go ahead!) and am waiting a call back from the miss-selling team, which I'm told could be around two weeks.
Everytime I call Orange, the automated message tells me that they are currently "extremely busy" and I "might have to wait a long time". How true....
This confirms everything I know about Orange. They are O.K when things are going well. If you need to contact them, you might experience problems.
Tried this company a few times. Going to still with competitors now (Scan, Novatech, etc). Each time I've ordered on their website against items "in stock", I receive a phone call a few days later telling me that the item is actually out of stock. At least they provide a refund, but pretty shoddy service if you ask me.
Tried to delivery my package - I was out (fair enough). 'Phone automated system to arrange to collect from local depot. Went to local depot - they "can't find my package", asked me to call back two hours later. Did so, still can't find my package. Have called Yodel daily, still no luck finding my package. They promised to contact my supplier to advise them of situation, but as yet have been too busy to do so. Customer services blames "the depot", and takes no responsibility. I've used all the other major delivery companies before (many times) and not had a problem. *Everytime* I've been the recipient of Yodel's services there has been some sort of problem. Avoid 'em if you can.
Robert Richardson found this review useful
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