Printerinks.com

Appalling, unresponsive, non-existent servce

I wish I'd read these reviews before placing my first (and last!) order with this company for two ink cartridges. With no product and no contact to tell me what was happening I ended up called them three times.

Their call centre is so noisy you can hardly hear anything. The first time they said they were arranging for another supplier to provide the product because they didn't have it in stock. It would have been helpful to know that before I had to call in. Following another couple of weeks and another unanswered email, I was told in a second call that the reason I still had no product was that the third party supplier had failed to respond (could they not have tried a different one?) but they would definitely get in touch and call to update me - as if! In the third call they complained that they had been "dealing with a backlog of orders" and were experiencing "problems with our new systems".

After nearly seven weeks they finally agreed to give me a refund which I am still waiting with eager anticipation. Their upbeat website gives the impression of a company that will deliver - and quickly. My experience was nothing of the sort because they delivered nothing whatsoever. I've never had to wait that long for cartridges from anywhere else. What a complete waste of time and energy.

Stuart Low found this review useful

09 July 2012

Reply from Printerinks

We do regret the difficulty you have faced with the order. This is to confirm that a refund has been processed back to your the card it was paid with. We did face a temporary technical problem on our move to a new system and apologise for the inconvenience caused. Please feel free to contact us on 08000431001 for any further queries.

TheMicStore

Excellent bespoke service

I knew what I wanted to achieve but wasn't sure about which equipment would help me get there and enable me to strike the right balance between cost and quality.

The MicStore gave me the in-depth, honest advice and guidance I needed to make an informed decision. They were really helpful and their response was always lightening fast. I will always go them first in the future and would recommend them to others without hesitation.