Rebecca´s profile

Reviews (2)

Ebookers

Terrible!! Lost our booking and they charge 40pounds just to use a credit card!!

i used ebookers to book a flight and hotel package. I recieved an email from the flight company confirming the flight we booked, but nothing what-se-ever from ebookers.
When my credit card was only charged for the flight i rang ebookers to find out if they had booked our hotel. they didnt have any record on their system about my hotel or my flight booking. They wanted me send them credit card statements about what i had payed them, but they still couldnt find any record of my booking. After 1.5hrs on the phone to them, arguing that i shouldnt have to pay a new elevated price to secure the hotel, i finally got a little but of a discount from them and our hotel we wanted, but had to pay 15pounds more than i originally booked it at.
They also charge 40 pounds to pay by credit card, which is the only option they give you to pay.
i do not reccomend you use ebookers at all!

04 February 2013

Reply from ebookers.com

Dear Rebecca - your initial booking included a Low Cost Carrier and failed to complete resulting in you only being charged for the flight element of your reservation.

The credit card charge you refer to is actually the airlines charge and will reflect on your statement as such and as you paid for the hotel using a debit card no fee was payable.

We are pleased to note our service team were able to assist you and did refund the saving you would have made had the items been booked together.

Regards

ebookers team

Mazuma Mobile

easy

It was a really easy way to make cash. Fair prices on my old phones

Rebecca´s profile

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Rebecca
Reviewer
Female, 1987
United States

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